Help Desk Analyst, 3-6 Month Temp Position

Help Desk Analyst, 3-6 Month Temp Position, Phoenix, AZ

We are currently looking for two Help Desk Analyst candidates for a 3-6 month week temp position. These are 100% onsite in Phoenix, AZ.

Responsibilities:

• Provide top-notch customer service and install software to ensure that internal customers can be offered user-friendly support.
• Provide exceptional 1st line customer support for incidents and requests to get users operational as fast as possible and to prevent the same problems from re-occurring.
• Make a continuous analysis and issue recommendations or propose improvements to increase the global performance of the system.
• Produce, store and share technical documents according to knowledge management standards in use.
• Draw up the documentation and assist with training with regard to the user guidelines for specific desktop products, software programs, or systems to ensure that the end-user uses these products, programs, and systems independently and that recurrent issues are avoided.
• Perform administrative and maintenance tasks to ensure that standards are met, including preventative maintenance on client systems, hardware repair, stocking and organization of hardware, inventory maintenance, and keeping up-to-date ticketing records.
• Stay well-informed about the evolutions within the specific field to strengthen your credibility by offering a service that is continuously based on updated knowledge. Share and transfer this expertise within the department to contribute to the long-term continuity. Also, train internal customers in technical solutions for business processes.
• Available to be the on-call technician on a rotating basis with other members of the team. The on-call technician is expected to be available for emergency service when possible. Calls should be returned within a 2-hour window when on-call.

Qualifications:

• 1-3 years of relevant experience required.
• High school diploma or GED required. An Associate degree is preferred.
• Need experience with Office 365.
• Must have knowledge equivalent of an A+ certification and a Microsoft Technology Associate: Infrastructure Certification.
• Primary competencies in Windows 7 or Windows 10 is required, preferably in an Active Directory domain environment.
• Be a service-minded team player who has experience advising business colleagues toward feasible solutions.
• Strong written and oral communication skills.
• Willing to travel occasionally.

Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE.