Principal Product Manager (Loyalty & Subscriptions)

About Grubhub At Grubhub, we believe food is more than just a meal: It’s a source of discovery, connection, and pure enjoyment. There’s a time and place for every type of dish, from hidden neighborhood gems to tried-and-true favorites, and we exist to connect people with the food they love in all the ways they like to dig in. We’ve been at it since 2004, but now, as part of Wonder, Grubhub is operating with a renewed sense of momentum and the high-velocity energy of a powerhouse startup. As a leading U.S. ordering and delivery marketplace, we feature over 415,000 merchants in more than 4,000 cities, creating the ultimate food experience by elevating online ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. We are constantly finding new ways to innovate—from integrated grocery delivery with groceries powered by Instacart to exclusive loyalty programs. Join our team, based out of New York City, Chicago and Denver, and help us give our diners the exceptional value they deserve. About The Opportunity We are looking for a Principal Product Manager to own loyalty at Grubhub. This role focuses on how diners find what they love and why they return, owning the strategy and roadmap across subscription, and diner retention. This is a high-visibility role ideal for someone who thrives in ambiguity and drives decisions with data. Strong candidates have a track record of improving conversion on high-traffic consumer surfaces, experience working closely with ML and data science teams on ranking and personalization problems, and the UX instincts to translate data signals into product decisions. Experience in eCommerce or marketplace environments is preferred. The Impact You Will Make Own the loyalty product portfolio, with a focus on improving relevance, conversion, and diner retention Manage strategic partnerships that affect the diner experience Partner with design to deeply understand diner needs and translate insights into clear, high-quality product experiences Define success metrics and run a rigorous experimentation program to improve core outcomes including CTR, engagement, and conversion Build alignment across engineering, design, data science, and marketing stakeholders; communicate tradeoffs and prioritization decisions with clarity What You Bring To The Table 7+ years of Product Management experience, including ownership of a high-traffic consumer surface Demonstrated track record of improving conversion through experimentation and iteration Strong UX sensibility and experience working closely with design to define and ship consumer-facing experiences Data fluency with experimentation and analytics (for example: defining success metrics, designing A/B tests, interpreting results; SQL or equivalent analytics tooling experience) Experience in eCommerce, marketplace, or other consumer product environments BA/BS required; MBA is a plus As a matter of company policy, Wonder does not sponsor applicants for employment visa status for this role. Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcome—and encouraged—to be in the office up to 5 days a week if it works for you. #LI-Hybrid New York: $193,500 per year. Illinois: $174,000 per year. Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience. Benefits We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.  A Final Note At Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility. If you need an accommodation during the interview process, please let your recruiter know. We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy. Join Our Team At Grubhub, we champion restaurants from coast to coast. Restaurants sit at the heart of communities. It’s our mission to strengthen their roots, deepen their connections, and increase the positive impact they have on people and society. Grubhub, part of Wonder, delivers the best local, authentic cuisine right to diners’ doors—and new customers and billions in revenue to local businesses. Featuring over hundreds of thousands of merchants in over 4,000 cities nationwide, our innovative technology, user-friendly platforms, and streamlined delivery capabilities have made us an industry leader in the world of online food ordering. Since we opened our doors in 2004, Grubhub has been opening doors all across the country. Bakery doors in Hyde Park, jibarito joint doors in Queens, and doors of opportunity all across the country. Join our team and help us open more.