QA Coach - Customer Care (Onsite)
Collectors Universe, Inc.
Collectors Universe, Inc. seeks a Quality Assurance Specialist for the PSA Customer Care team. This role is based onsite at our Santa Ana, CA headquarters and requires 5 days per week in the office. You will listen to calls, review emails, and coach reps to improve QA scores and CSAT. Responsibilities include auditing interactions, partnering with Learning and Development, and driving QA program improvements while supporting overall customer care goals. #J-18808-Ljbffr Collectors Universe, Inc.
Vacancy posted 4 days ago
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