Dispatcher

Mountain Operations Dispatcher

Dispatcher is an entry-level position responsible for ensuring the seamless and safe coordination of on- and off-mountain activities by serving as the central communication hub for all mountain operations departments, emergency response teams, and guests. This role demands exceptional verbal and written communication skills, meticulous attention to detail, and the ability to remain calm and professional under pressure while handling sensitive and sometimes confidential information in a fast-paced environment.

To perform this Job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Applicants must be at least 18 years of age.

Base hourly pay range: $18.65 - $21.00 per hour. The base hourly pay range below represents the low and high end of the Solitude Mountain Resorts hourly pay range for this position. Actual pay will be based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel.

Other Benefits:

• Free skiing + riding privileges to 16 iconic resorts including Solitude, Deer Valley, Palisades Tahoe, Mammoth Mountain, Steamboat and more!
• Healthcare options for both Seasonal & Year-Round employees
• Employee Assistance Program (EAP)
• Generous discounts on outdoor gear, apparel, etc.
• 401(k) plan with generous company match
• Free lift tickets
• 20%-50% discount at Food & Beverage locations at Solitude
• 40% discount at Solitude operated retail stores

Job Responsibilities/Duties/Tasks; other duties may be assigned:

• Monitor all communication avenues: multiple radio channels, multiple phone lines, emails, and Microsoft Teams channels; for any issues or inquiries that arise. These issues include, but are not limited to: injuries, lift issues, missing persons, power issues, avalanches, etc.
• Exceptional verbal and written communication skills; able to interact clearly with guests and staff and manage dispatch communications effectively.
• Excellent organizational and computer skills with keen attention to detail; including proficiency in Microsoft Word, Outlook, Access and Excel.
• Demonstrates a strong commitment to customer service and safety, with proven skills in conflict resolution and the ability to effectively address and escalate guest or team concerns as needed, with safety at the forefront.
• Reliable and punctual; able to arrive on time for shift, regardless of weather or road conditions.
• Serve as a liaison between the VP of Resort Operations and key departments regarding daily conditions, operational changes, and priorities. Share appropriate updates via radio, phone, Microsoft Teams and email to provide effective distribution of information across teams.
• Maintain accurate operational records, including logs, radio transmissions, phone calls, lift downtime, and other relevant information.
• Support data tracking and reporting for lift information.
• Update and manage lift schedules, delays, and status; ensure timely publication to the Solitude Mountain Resort website and app.
• Monitor patrol locations and coordinate all on-hill travel and traffic during avalanche mitigation.
• Assist Dispatch Manager with any projects or administrative tasks they deem appropriate. Upon approval of the Dispatch Manager, employees may assist the VP of Resort Operations and other operations managers with projects and administrative tasks when appropriate.
• Attend and participate in all Ski Patrol and Mountains Operations meetings; daily morning meetings, post-incident reviews and debriefs, etc.
• Exceptional verbal and written communication skills; ability to communicate effectively during high intensity situations.
• Effective team player.
• Proficient and trained with all Dispatch manual policies and procedures.
• Complete the FEMA ICS 100 course within first year of employment
• Able to quickly analyze, respond and coordinate multiple tasks simultaneously during shift, while maintaining composure and effectiveness in emergency situations.
• Maintain strict confidentiality of sensitive information, exercising sound judgment in determining what can be shared and with whom, in alignment with company policies, ensuring appropriate communication and adherence to privacy protocols.
• Flexible availability, including weekends, holidays, and on-call shifts; ability to work shifts longer than scheduled.
• Beginner to Advanced skier; must be able to understand resort layout. Specifically for times when investigative questioning for response coordination is necessary.

Physical Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Must be capable of sitting for long periods of time, up to 90% or more of a normal 8 to 10 hour work shift. Must be capable of occasionally carrying, lifting, pushing or pulling up to 35 lbs. Must be capable of occasionally squatting, bending, kneeling, reaching, and balancing, able to climb ladders, and shovel snow.

Working Conditions:

• Indoor/Outdoor: While performing the duties of this job, the employee will frequently be exposed to outside weather conditions. The employee will frequently be exposed to extreme cold, wetness and/or humidity, and occasionally blizzards and extreme storm conditions.
• Hazardous Materials/Noise: The noise level in the workplace is usually moderate.
• Equipment Used in Job: Radios, telephones, computers, and various office equipment.

Education and Experience:

Required:

• High School Diploma or GED
• 1-3 months related experience in a high intensity job and/or training; or equivalent combination of education and experience.

Preferred:

• Previous radio communications and/or mountain operations experience

EQUAL OPPORTUNITY EMPLOYMENT Solitude Mountain Resort is an equal opportunity employer. It is the policy of the Company to recruit, hire, train, assign, promote, and transfer the best qualified individual for each job opening and provide such employment opportunities without regard to sex, race, religious creed, color, gender, gender identity, gender expression, national origin, ancestry, citizenship, nationality, age, physical disability, mental disability, medical condition, marital status, pregnancy, sexual preference, sexual orientation, genetic information, veteran status, or any other characteristic protected by applicable state or federal law. The Company makes all employment decisions, including selection, training, job assignment, compensation, promotion, transfer, discipline, termination, and access to benefits without regard to these protected statuses. Solitude Mountain Resort also provides reasonable accommodations to applicants and employees with disabilities. If you require an accommodation during the selection process, please contact Human Resources.

Perks of Working Here:

Work & Play in the Mountains:

• Embrace the stunning Wasatch Mountains.
• Connect with fellow mountain enthusiasts.

Benefits:

• Access to select Alterra Mountain Company Destinations.
• Free Solitude season pass for you and eligible dependents.
• Discounts on solitude lift tickets for friends and family.
• Discounts on food, rentals, retail, and lessons.

Other Perks:

• Comprehensive medical, dental, vision, and life insurance for eligible employees
• Pro deals with outdoor brands.
• Generous 401(k) plan with company match.
• Free counseling service through Employee Assistance Program.