Customer Advocate I - BCBS Morgan Park - Chicago

Skills for Chicago

Is a Chicago-based nonprofit that removes barriers to employment by eliminating biases that disqualify candidates unnecessarily. Working with local and global companies, Skills brings opportunities to neighborhoods and municipalities throughout the Chicagoland area. To be eligible for Skills for Chicago services, candidates must reside in Illinois or Indiana, be authorized to work in the United States, and be either unemployed or underemployed.

BCBS Morgan Park

Blue Cross and Blue Shield of Illinois is proud to be the state's only statewide, customer-owned health insurer. We are also the largest provider of health benefits in Illinois, serving more than 8.9 million members in all 102 counties across the state. For more than 85 years, we've provided our members with comprehensive, affordable health plans, making Illinois a healthier place to live, work and play.

Job Highlights

• Provide prompt, accurate assistance to members and physicians via phone and written inquiries in a high-volume call center
• Conduct research to resolve issues, spending approximately 90% of scheduled time on the phone based on business needs
• Maintain detailed data entry while managing multiple customer service tasks
• Apply strong communication, organizational, and analytical skills to support member satisfaction

Candidate Profile

• 6+ months customer service experience or experience in an office environment is required, preferred: call center background
• Experienced with multiple lines of business, including CDHP, Medicare, wellness, and disease management
• Knowledgeable in medical terminology and anatomy
• Relevant soft skills include communication, analysis, organization, and independent decision-making
• Must be available to work either at 8am or 8:30am shift (8-hour shift plus 30-minute lunch) Monday- Friday
• Mandatory on-site training for 7 weeks Monday - Friday from 8 am-4:30 pm

Additional Information

• BCBS offers employees a comprehensive benefits package, career development opportunities, mentoring, and access to learning platforms

Location

Chicago

Benefits

Dental;Employee Assistance;Maternity Leave;Medical;Paid Training/Personal Development;Personal;Retirement/401K;Rx/Pharmacy Benefits;Sick;Vacation;Vision;Other Benefits -