Guest Room Attendant - The Graduate Hotel by Hilton

Job Description

Job Description

Guest Room Attendant Graduate by Hilton Richmond | VCU Campus | Richmond, VA Bring the Graduate Experience to Life

At Graduate by Hilton Richmond , every guest room tells part of the story.

Located in the heart of Richmond near the Virginia Commonwealth University campus , our hotel blends local personality, collegiate spirit, and genuine hospitality to create an experience that feels unmistakably Richmond.

We are looking for dependable, detail-driven, and energetic Guest Room Attendants who take pride in creating spaces that make guests feel comfortable, welcomed, and excited to return.

If you believe the little details matter, enjoy working with a supportive team, and take satisfaction in seeing a room transformed and ready for its next guest, we would love to meet you.

Our vision is to become a premier hotel development and management company throughout Virginia, committed to excellence through strategic growth, operational discipline, and continued innovation in the hospitality industry.

Guided by our core values, we strive to exceed the expectations of our guests, team members, and partners while creating lasting value through exceptional hospitality.

Our mission is to provide exceptional guest experiences through talented and engaged associates who are committed to delivering genuine hospitality.

We accomplish this by investing in our people through training, support, recognition, development, and opportunities for growth , while maintaining the operational and financial standards expected by our owners and partners.

The Guest Room Attendant is one of the most important members of our hotel team.

Our guests may interact with many people during their stay, but the condition of their room often creates one of their strongest impressions of the hotel.

As a Guest Room Attendant, you will be responsible for creating a clean, comfortable, welcoming, and memorable environment for every guest who walks through the door.

This is more than making beds and cleaning rooms.

It is about noticing the details.

It is about taking pride in your work.

And it is about knowing that the room you prepare may be welcoming a prospective VCU student, a family visiting campus, a business traveler, a wedding guest, an alumnus returning to Richmond, or someone experiencing our city for the first time.

Your work helps create their Graduate experience.

• Clean and prepare assigned guest rooms according to Graduate by Hilton and hotel standards

• Make beds neatly and consistently

• Clean and sanitize bathrooms, showers, sinks, fixtures, and guest amenities

• Dust furniture, surfaces, artwork, lighting, and room features

• Vacuum carpets and clean flooring

• Remove trash and used linens

• Replenish towels, toiletries, coffee supplies, and other guest room amenities

• Ensure every room is properly staged and ready for guest arrival

• Complete a final visual inspection before leaving each room

We believe great hospitality lives in the details.

Our Guest Room Attendants are expected to notice the things others may overlook.

• Check rooms carefully for cleanliness and presentation

• Ensure amenities and supplies are properly positioned

• Identify damaged, missing, or malfunctioning items

• Report maintenance concerns promptly

• Report lost and found items according to hotel procedures

• Communicate unusual room conditions or guest concerns to leadership

• Help ensure every guest receives a consistent experience regardless of room number or length of stay

• Follow all sanitation, chemical-handling, and safety procedures

• Use cleaning products and equipment properly

• Maintain an organized and safe housekeeping cart

• Properly handle guest linens, trash, and cleaning supplies

• Follow hotel procedures for entering occupied guest rooms

• Maintain awareness of guest privacy and security

• Help maintain clean and organized housekeeping and service areas

Great hotels are built by teams that support one another.

• Communicate effectively with housekeeping leadership

• Partner with the Front Desk to support room readiness

• Communicate maintenance concerns to Engineering

• Assist teammates when business levels require additional support

• Help create a positive and respectful work environment

• Participate in daily meetings, training, and hotel initiatives

• Be willing to step in and support the department during high-occupancy periods, special events, and busy weekends

We are looking for team members who bring more than cleaning experience.

We want people who bring pride, reliability, consistency, and a genuine desire to do great work .

The ideal candidate is someone who:

• Notices the small details

• Takes pride in creating a spotless guest room

• Works efficiently without sacrificing quality

• Can manage an assigned room board and stay organized

• Is dependable and arrives ready to work

• Maintains a positive attitude

• Works well independently and as part of a team

• Understands the importance of guest privacy

• Is willing to help fellow team members

• Takes ownership of their work

• Wants to grow within hospitality

• Previous housekeeping or cleaning experience is helpful but not required

• Ability to follow instructions and hotel cleaning standards

• Ability to communicate effectively with team members and leadership

• Strong attention to detail

• Reliable attendance and punctuality

• Ability to work independently

• Ability to work efficiently within established productivity expectations

• Ability to stand, walk, bend, reach, push, pull, and perform repetitive movements throughout the shift

• Ability to lift and move housekeeping supplies, linens, and equipment as needed

• Ability to work weekends and holidays based on hotel business needs

• Previous hotel or hospitality housekeeping experience

• Experience in a full-service hotel environment

• Familiarity with Hilton or Graduate hotel standards

• Previous experience with hotel room-management or housekeeping systems

• Strong guest-service skills

• Bilingual or multilingual communication skills are a plus

• Previous experience working in a high-volume hotel is beneficial

Hospitality never looks exactly the same from one day to the next.

• Full-time and part-time opportunities may be available

• Daytime shifts

• Weekend availability required

• Holiday availability required

• Schedule may vary based on hotel occupancy, university events, conventions, weddings, and other business demand

• Additional hours may be available during high-demand periods

Be part of a hotel located near the energy of VCU, downtown Richmond, local restaurants, entertainment, arts, and culture .

Graduate hotels are known for personality, storytelling, and celebrating the communities they call home.

Our Richmond property is no exception.

A clean room is one of the strongest drivers of guest satisfaction.

Every room you prepare directly impacts our guests' experience, our reputation, and the success of the hotel.

Hospitality can be more than a job.

We believe in developing strong team members and creating opportunities for advancement within Housekeeping, hotel operations, and leadership .

We are building a culture based on:

• Respect

• Accountability

• Teamwork

• Recognition

• Growth

• Guest service

• Pride in what we do

Every guest arrives with a different reason for being in Richmond.

Some are visiting VCU.

Some are celebrating.

Some are here for work.

Some are returning home.

And some are discovering our city for the very first time.

No matter why they are here, you help make their stay feel special from the moment they open the door to their room.

If you are dependable, detail-oriented, proud of your work, and ready to be part of a team that cares about hospitality, we invite you to join us at Graduate by Hilton Richmond .