Remote Client Services Team Lead

Remote Client Services Team Lead

Company: AO (American Income Division)
Work Arrangement: 100% Remote (U.S. Residents Only)

Lead, Inspire & Grow—From Anywhere

100% Remote | Flexible Schedule | Leadership Development

Are you ready to take the next step in your career by combining exceptional client service with leadership development?

AO is seeking motivated, service-driven professionals to join our team as Remote Client Services Team Leads . This opportunity is designed for individuals who enjoy helping others succeed, building strong client relationships, and developing the leadership skills needed to grow within a supportive, performance-driven organization.

Whether you have previous leadership experience or are looking to grow into your first leadership role, you'll receive comprehensive training, one-on-one mentorship, and ongoing professional development to help you succeed.

If you're passionate about serving others while building a rewarding long-term career, we'd love to meet you.

About AO

For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families throughout the United States and Canada.

As part of the Globe Life family of companies, we combine financial strength with a people-first culture centered on integrity, mentorship, leadership development, and performance-based advancement.

Since 2020, our organization has operated in a fully remote environment, allowing our team members to enjoy the flexibility of working from home while remaining connected through industry-leading technology, training, and collaboration.

What You'll Do

As a Remote Client Services Team Lead , you'll balance exceptional client service with leadership development while helping build a collaborative, high-performing remote team.

Client Service Responsibilities

• Meet virtually with clients through Zoom and scheduled phone appointments
• Answer questions regarding available benefits and coverage options
• Explain products and services clearly and professionally
• Assist clients with enrollments, policy updates, and ongoing service needs
• Build long-term client relationships through trust, communication, and exceptional support
• Maintain accurate client records and follow-up communications
• Deliver a positive, professional client experience from start to finish

Leadership Responsibilities

• Support, coach, and encourage newer team members
• Lead by example through professionalism, accountability, and integrity
• Foster collaboration and a positive team culture within a virtual environment
• Participate in leadership meetings, coaching sessions, and development programs
• Utilize technology to improve communication, organization, and workflow efficiency
• Continue developing leadership, communication, and management skills through ongoing mentorship

What We Offer

100% Remote Work

• Work from anywhere within the United States
• Flexible scheduling after training
• No daily commute
• Modern virtual work environment
• Healthy work-life balance

Leadership Development

• Executive mentorship from experienced leaders
• Structured leadership training
• Weekly coaching and professional development
• Leadership workshops and skill-building programs
• Promotion-from-within culture
• Performance-based career advancement

Weekly Pay & Performance Incentives

• Weekly performance-based compensation
• Performance bonuses
• Leadership recognition opportunities
• Advancement based on performance and results

Benefits & Perks

Eligible representatives may have access to:

• Medical reimbursement program
• Company-supported life insurance
• Residual income opportunities
• Union-supported work environment
• Leadership conferences and professional development events
• Company-sponsored incentive travel
• Industry-leading virtual technology and collaboration tools

Who We're Looking For

Successful candidates typically demonstrate:

• Excellent communication and interpersonal skills
• Leadership potential and a collaborative mindset
• Strong customer service and relationship-building abilities
• Self-motivation and personal accountability
• Professionalism, integrity, and sound judgment
• Strong organizational and time-management skills
• Ability to work independently while contributing to a remote team
• Positive attitude with a commitment to continuous learning and improvement

Helpful Experience (Not Required)

Experience in any of the following areas is beneficial:

• Team Leadership
• Customer Service
• Client Relations
• Sales
• Healthcare
• Retail Management
• Hospitality Management
• Business Operations
• Administrative Leadership

Previous leadership experience is helpful but not required. We provide comprehensive training and mentorship for motivated professionals who are ready to develop into leadership positions.

Why Join AO?

At AO, leadership isn't determined by tenure—it's earned through initiative, consistency, and a commitment to helping others succeed.

When you join AO, you'll have the opportunity to:

• Develop leadership skills through hands-on mentorship
• Build a meaningful career with long-term growth potential
• Advance based on performance rather than seniority
• Work remotely with flexibility and support
• Help protect working families while making a positive impact every day
• Be part of a collaborative culture focused on continuous growth and shared success

Minimum Requirements

Applicants must:

• Be at least 18 years of age
• Be legally authorized to work in the United States
• Be physically located within the United States
• Have access to a computer or laptop
• Maintain a reliable high-speed internet connection
• Have webcam and microphone capability
• Maintain a quiet, professional workspace

Interview Process

Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with a member of our hiring team.

All interviews are conducted virtually through Zoom, providing a convenient, efficient, and accessible hiring experience.

Ready to Lead From Anywhere?

If you're ready to build a flexible remote career where you can develop your leadership skills, mentor others, and create long-term professional success, we'd love to hear from you.

Apply today and begin building your leadership future with AO.

Lead with Purpose. Inspire Others. Grow Your Future with AO.