Program Specialist

Description

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Program Analysis Specialist (PAS) under Community Integration Services, Supportive Services for Veteran Families (SSVF) program will monitor and interpret program's trend by analyzing program DATA in referrals, enrollments, placements, recertifications, and program exists. The PAS will track all referrals and monitor the caseload ratio for each Veteran Engagement Case Manager (VECM). The PAS will monitor, update, and match internal mast logs with HMIS. The PAS will be proficient in 100% DATA quality and will track all enrollments on a weekly basis. Furthermore, the PAS will provide support to the Program Manager in dealing with the VA Repository program DATA (i.e., housing placements, VES referrals, enrollments, and implementing policies regarding physical and/or participant e-files. The responsibilities of this role would include but not be limited to the following activities:

Essential Functions

• Coordinate the assignment of caseloads to Veteran Engagement Case Managers
• Track and consolidate Google spreadsheets to monitor program progress.
• Track and manage caseloads of all Veteran Engagement Case Managers to monitor case load ratio.
• Assess capacity and refer participants/clients to Veteran Engagement Case Managers by reviewing caseload, location of referral, Desire location of Permanent Housing, and accommodations based on veteran's needs (i.e., disability, gender preference).
• Collaborate with SSVF Supervisors on referrals, 90-Day recertification, exits, and supportive services.
• Monitor and report housing placements to the Program Manager and supervisors.
• Generate a tracking system of upcoming program recertifications.
• Monitor and remind veterans to complete program surveys
• Monitor the number of veterans enrolled in Traditional SSVF, Shallow Subsidy, Rapid Resolution, and return to home initiative.
• Assist the Finance Administrative Specialist with returned check, outstanding checks, and landlord enrollments to ACH payments.
• Coordinate with the Santa Barbar/Ventura (SBV) Program Assistant and Program Manager to consolidate SBV Data and report program DATA to the SSVF Program Manager.
• Create a tracking system for all participant files for Los Angeles, Santa Barbara, and Ventura counties.
• Assist the SSVF Program Manager in monitoring MOUs with subcontractors.
• Coordinate program audits with the CIS QA Manager to maximize the number of files to review annually.
• Conduct random HMIS audits to ensure required uploads and case notes are uploaded.
• Work independently from the QA Manager in monitoring program files (paper copies or electronic files).
• Required to drive to Santa Barbara and Ventura Quarterly for Program review.
• Assess and implement program procedures in capturing DATA and help train staff on deficiencies based on DATA analysis.
• Participate in Case Management Meetings and attend staff training as needed.
• Prepare and submit program reports as needed to CIS Director, Divisional Headquarters, and program funders.

Working Conditions

Ability to walk, stand, bend squat climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to be able to lift-up to 50lbs. Ability to grasp, push, and pull objects such as file cabinet drawers and reach overhead. Ability to operate computer, fax and telephone.

Minimum Qualifications

• Bachelor's degree preferred but not required.
• Minimum of 2 years of administrative and Data analysis experience.
• Expert in utilizing complex Excel functions
• Proficient in data manipulation and visualization using excel format.
• Excellent communication skills
• A valid California Class C Drivers License. Capable of passing the MVR on an annual basis.

Skills, Knowledge & Abilities

• Interpersonal skills, active listening, and team player
• Time Management skills and creativity skills
• Proficient knowledge of Adobe Pro and Adobe Acrobat.
• Able to multi-task and work on multiple assignments/projects.
• Ability to use creative thinking, experience, and resourcefulness to overcome obstacles.
• Demonstrate the ability to assist others, demonstrate patience, and deliver measurable results

Qualifications

Education Bachelors (preferred)
Experience Proficient knowledge of Adobe Pro and Adobe Acrobat. (preferred)
Expert in utilizing complex Excel functions (required)
Minimum of 2 years of administrative and Data analysis experience. (required)
Licenses & Certifications Driver's License (required)


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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