Quality Specialist Supplier Improvement

Reynolds American is evolving into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.

To achieve our ambition, we are looking for colleagues who are ready to join us on this journey. Tomorrow can't wait, let's shape it together!

REYNOLDS AMERICAN has an exciting opportunity for a Quality Specialist Supplier Improvement in Winston Salem

Contributes to supplier quality performance by maintaining accurate KPI reporting, identifying trends, and driving follow-up on improvement actions. Partners with manufacturing and cross-functional teams to resolve quality issues, improve material performance, and support continuous improvement efforts. Builds foundational expertise while taking ownership of assigned processes and deliverables.

Your key responsibilities will include:

• Supplier Quality Performance & Reporting
• Responsible for the development, accuracy, and delivery of daily, weekly, monthly, quarterly, and annual reports for product parameters and Supplier Quality KPIs
• Analyses performance data to identify trends, gaps, and actionable insights
• Develops and delivers executive-level presentations on supplier quality performance to Factory Management
• Continuous Improvement & Issue Resolution
• Identifies and drives improvement opportunities related to materials, runnability, and QUIPs
• Leads action planning, tracks progress, and ensures timely closure of supplier-related quality issues
• Partners with Manufacturing teams to implement sustainable corrective and preventive actions
• Actively participates in IWS DDS meetings, contributing insights and driving follow-up actions
• Supplier Quality Governance & Tools
• Responsible for the consolidation, tracking, and communication of supplier improvement actions
• Oversees the maintenance and continuous enhancement of Quality KPI reporting tools in collaboration with Regional Quality and IT teams
• Ensures data integrity and consistency across reporting systems
• Cross-Functional & Strategic Initiatives
• Contributes to and executes on local, regional, and global initiatives related to business KPIs and performance management
• Partners across functions to align improvement priorities and ensure effective execution
• Compliance, Safety & Regulatory Responsibilities
• Completes all required FDA regulatory training and ensures adherence to compliance standards
• Complies with all environmental, health, and safety (EHS) requirements, including, but is not limited to: Following all company safety policies and procedures, Identifying and mitigating safety and environmental risks, Completing required EHS training, Reporting incidents, injuries, and unsafe conditions immediately, Participating in site EHS programs (e.g., PULSAR, Safety Triggers)

What are we looking for?

• Associate degree with relevant experience (2+ yrs) or High School diploma or equivalent with relevant experience (3+ yrs)
• Experience with Microsoft Office 365
• Previous Quality and Continuous Improvement experience
• Self-directed and self-motivated with a keen sense of urgency
• Quality conscious with attention to detail
• Ability to work in a virtual team environment to accomplish objectives
• Dependable and flexible; ability to change direction quickly

Preferred Skills:

• Knowledge of Quality Management Systems
• Good understanding of manufacturing processes.
• Knowledge of and experience with SAP, MES, and Ignition software programs
• Knowledge of TPMP regulations

WE ARE REYNOLDS AMERICAN-A member of the BRITISH AMERICAN TOBACCO GROUP

At Reynolds American, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at REYNOLDS AMERICAN.

BELONGING, ACHIEVING, TOGETHER

Collaboration and teamwork underpin everything we do here at Reynolds American. We know that collaborating with colleagues is what makes us stronger and best prepared to meet our business goals.


SALARY AND BENEFITS OVERVIEW

Benefit Information

The following is a general summary of the competitive compensation and benefit plans we offer:

• 401(k) plan that offers opportunity to save on pre- and post-tax basis up to 50 percent of eligible compensation.
  • Company matches 100 percent of employee pre-tax/Roth (401k) contributions up to six percent
  • Company contributes an additional three percent to 401(k) whether employee participates or not
• Comprehensive health- and welfare-benefits package (including medical, dental, vision, and prescription drugs)
• Health Savings Account start-up contribution for employees who elect the high deductible health plan
• Flexible spending accounts for both Health Care and Dependent Care allowing employee to use pre-tax dollars to pay for qualified expenses during the calendar year
• Employee assistance program offering 8 free counselling sessions, per issue, each calendar year for employees and their dependents
• Company paid life insurance of 1x annual base pay ($50,000 minimum)
• Company paid accidental death or dismemberment insurance of 2x annual base pay ($50,000 minimum)
• Voluntary insurances offered at group rates: employee and dependent life insurance, AD&D insurance, critical illness, accident coverage, disability buy-up, and auto & home insurance
• Tuition reimbursement and student loan support
• Dependent Scholarship Programs
• Free confidential personal financial counselling service
• On-site health centers and 24/7 fitness centers at certain company locations
• A charitable giving matching grants program that enables employees to direct and double their donations to qualifying charitable organizations of their choice
• Health-care concierge service
• Volunteer service opportunities
• Extensive training opportunities
• Company vehicle for eligible employees
• Mobile phone allowance for eligible employees
• Paid Leave:
  • Sick and Personal Time (exempt employees may be excused with pay for brief absences; non-exempt employees receive up to 6 days)
  • Vacation (levels Below Senior Director receive 15 days (pro-rated during first year of service); Senior Director and Officers receive 25 days (pro-rated during first year of service)).
  • Holidays (Nine company recognized and two annual personal holidays to be used at the employee's discretion)
  • Paid Parental Leave + temporary reduced work schedule opportunity
  • Funeral Leave
  • Short-Term Disability Leave
  • Long-Term Disability Leave
  • Jury Duty Leave
  • Military Leave
  • Released Time for Children's Education
  • Community Outreach Leave
  • Other paid leave benefits, as required by state or local law

• Your journey with us is not limited by boundaries; it is propelled by your aspirations. Join us at Reynolds American and become a part of an environment that thrives on internal advancement, where your career progression is not just a statement - it is a reality, we are eager to build together. Seize the opportunity and own your development; your next chapter starts here.
• You will have access to online learning platforms and personalized growth programs to nurture your leadership skills.
• We prioritize continuous improvement within a transformative environment, preparing for ongoing changes.

Our organization offers a level of challenge, responsibility, and creativity for motivated employees who want to grow their careers. We are also committed to valuing different perspectives, experiences, and talents to improve the company's potential for optimally achieving its business objectives!

Reynolds American Inc. and its affiliated companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly via email at View email address on click.appcast.io