Maintenance Supervisor

Job Description

Job Description

Description:

Do you want to join a team of individuals who are making a difference? Renewing Management has been restoring hope by transforming communities across Indiana for over 20 years. We are a passionate and driven team of committed professionals where every voice is heard and the best idea wins.

POSITION SUMMARY:

The Maintenance Supervisor is responsible for overseeing all aspects of site maintenance for a 100–300-unit apartment community. This role provides leadership, guidance, and operational oversight for a maintenance team of approximately 1–5 associates, ensuring work is completed efficiently, safely, and to company standards. The ideal candidate is a service-oriented, hands-on leader who is self-motivated, dependable, and committed to maintaining a high-quality living environment for residents.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain the physical integrity of the community at all times, through proactive maintenance, early identification of potential issues, and effective problem resolution.
• Complete the most demanding and technical Service Requests.
• Ensure 30-minute response time to Emergency Service Requests and property disasters (fires, floods, freezes, etc.).
• Ensure the property meets or exceeds 7-day turnover and 48-hour work order goals.
• Complete and oversee all work orders and turnovers. Accurately assess maintenance requirements and timelines to ensure completion in accordance with Renewing Management standards and arrange contract services when necessary.
• Walk units for progress and well-being weekly.
• Plan, schedule, and complete the preventative maintenance program.
• Assist the Property Manager in recruiting and interviewing potential team members.
• Periodically check the work progress of each maintenance employee. Provide immediate assistance and feedback. 
• Provide feedback to the Property Manager on employee performance and assist in conflict management. 
• Call out specialty trades such as plumbers and electricians once appropriate authorization has been granted.
• Collect subcontractor bids, schedule subcontractor activities and inspect all subcontractor work, holding them accountable to the agreed upon scope of work.
• Identify and correct hazardous community conditions.
• Ensure safety protocol is being followed. 
• Ensure adequate levels of inventory and order all materials for the property to operate effectively.
• Provide great customer service to residents 
• Ensure the maintenance shop is well organized and adequately stocked.
• Ensure employees have adequate hand tools to conduct work.
• Fill in for missing maintenance personnel when needed.
• Inspect buildings and grounds for deferred maintenance and repair.
• Ensure EPA regulations are being followed.
• Other duties as assigned.

Requirements:

SKILLS AND QUALIFICATIONS:

• On-call availability on nights and weekends
• Great mechanical aptitude in appliance repair, plumbing systems, HVAC systems, electrical systems, etc.
• Communicate effectively and courteously with residents, staff and vendors 
• Ability to lead and direct others
• Ability to self-direct and prioritize activities
• Positive can-do attitude
• Ability to work in adverse weather conditions 
• Hand tools necessary to do the job

EDUCATION, TRAINING AND/OR EXPERIENCE:

• High school diploma or equivalent is required. Some college or advanced technical training is preferred.
• 3 to 5 years of maintenance experience is required. 
• EPA Type II certification is required.

PHYSICAL REQUIREMENTS:

• Constant need (66% to 100% of the time) to perform the following physical activities:
• Walking/Standing/On Feet: Move around to different apartment units for routine maintenance/repairs
• Bend/Stoop/Squat/Kneel: Perform routine maintenance/repairs, pick up tools and needed equipment, etc.
• Climb Stairs: Complete service requests and make-ready needs for 2nd and 3rd floor apartments
• Push or Pull: Move equipment, appliances, open and close doors, etc. 
• Reach Above Shoulder: Perform routine maintenance/repairs, stock and remove equipment, etc.
• Climb Ladders: Perform routine maintenance/repairs
• Grasp/Grip/Turning: Handle tools and equipment, perform routine maintenance/repairs
• Finger Dexterity: Handle tools and equipment, perform routine maintenance/repairs
• Writing: Inventory maintenance, complete requisition requests and required maintenance reports
• Lifting/carrying: Transporting and moving supplies: replacement parts, ladders, etc.

Over 150 lbs. Rare need (less than 1% of the time)

75 - 150 lbs. Occasional need (1% to 33% of the time)

25 - 75 lbs. Frequent need (33% to 66% of the time)

1 - 25 lbs. Constant need (66% to 100% of the time)

NOTE: Lifting and carrying weights exceeding 50 lbs. is often accomplished with assistance from one or more people. Examples of the heaviest items lifted include washer and dryers, refrigerators, A/C units, abandoned sofas, etc.

VISION REQUIREMENTS:

• Constant need (66% to 100% of the time) to document maintenance and complete forms, review manuals and operating instructions, read cautionary labels, respond to written instruction from staff and residents, and see small detail when performing routine maintenance duties.
• Frequent need (33% to 60% of the time) to see things clearly beyond arm's reach, such as overseeing assistants and observing problems throughout the property.

HEARING REQUIREMENTS:

• Constant need (66% to 100% of the time) to communicate with assistants, office staff, vendors and residents. Must use listening skills to diagnose needed repairs, etc.

SPEAKING REQUIREMENTS:

• Constant need (66% to 100% of the time) to verbally communicate with assistants, office staff, vendors and residents.

DRIVING/TRAVELING REQUIREMENTS:

• Frequent need (33% to 66% of the time) to utilize personal transportation to pick up replacement parts and supplies from vendors. Rotating on-call status may occasionally require expedient travel to assigned property at a moment's notice. Pickups and deliveries to the corporate office may be required. Must have reliable transportation.

WORK ENVIRONMENT:

• Constant need (66% to 100% of the time) to work indoors. 
• Frequent need (33% to 66% of the time) to work outdoors in all conditions, often for extended periods of time.
• Frequent need (33% to 66% of the time) to work in awkward and confining positions.
• Occasional exposure (1% to 33% of time) to paint fumes, solvents, adhesives, etc. Example: Apartments during/after make-ready.

REASONING DEVELOPMENT REQUIREMENTS:

• HIGH. Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate courses of action. Must effectively convey ideas, images, and goals to a diverse group of personalities.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITY:

• Oversee a team of 1 to 5 individuals. 

BENEFITS:

Our people are the organization’s greatest asset. We are proud to offer a full range of employee benefits. This full-time position offers a competitive base salary with bonus potential, paid time off and paid holidays. This position is eligible to receive free base rent for homes or apartments managed by Renewing Management. Optional medical, dental, and vision insurance coverage, as well as a 401(k) plan with 4% employer contribution are also offered. To find out more about us, check out our website at

EQUAL EMPLOYMENT OPPORTUNITY:

Renewing Management is proud to be an Equal Opportunity Employer. We do not discriminate in any employment policies or practices on the basis of race, color, religion, age, sex (including pregnancy), national origin, marital status, gender identity, veteran/military service, disability, genetic information, sexual orientation, or any other characteristic protected by law.

Note: This job description is not an all-inclusive list of functions and tasks. Job functions may be added, deleted, or modified at any time by the management team. Receipt of this job description does not constitute a contract of employment.