Senior Technical Support Specialist

Senior Technical Support Specialist

Turn your passion for tech into a career you'll love - from anywhere in the U.S.

Are you the friend everyone calls when they need tech advice? Do you enjoy gaming, troubleshooting, and helping people choose the ideal setup? XOTIC PC is hiring motivated, customer-focused, tech-savvy individuals to join our nationwide, work-from-home Customer Service & Sales Team.

Since 1999, we've built custom gaming desktops, high-performance laptops, and professional workstations for gamers, creators, businesses, and performance users across the country. Every system is hand-assembled, and every customer interaction reflects our commitment to quality, innovation, and world-class service.

This role is hands-on, fast-paced, and ideal for someone who enjoys engaging with customers and solving real issues.

• Guide customers through their buying journey, from first questions to final configurations
• Respond to customers via phone, live chat, and email with clarity and professionalism
• Recommend the right systems for gamers, creators, and professionals
• Manage multiple active conversations while maintaining accuracy
• Resolve support tickets quickly and clearly
• Use AI tools like ChatGPT to improve troubleshooting speed and response quality
• Work closely with a team passionate about technology and customer excellence

Nationwide work-from-home role

Standard 5-day work week (Mon–Fri)

Optional 4-day weeks during non-peak seasons

Unlimited vacation (trust-based policy)

Virtual team meetings, events, and giveaways

Employee discounts on high-end systems and gear

Clear growth paths in support, sales, marketing, or operations

A culture built on performance, innovation, and teamwork

Strong passion for technology, gaming, or high-performance PCs

Ability to multitask effectively across multiple communication channels

Excellent written and verbal communication skills

Strong follow-through, accuracy, and attention to detail

Ability to resolve tickets quickly while maintaining customer satisfaction

Confidence using AI tools like ChatGPT to support customers

Typing speed of 40+ WPM

High school diploma or equivalent

Must reside within the United States

2–4 years of customer service or phone-based sales experience

Experience with CRMs or customer service platforms

Hands-on experience helping others build PCs or troubleshoot gaming setups

Submit a short (2-minute max) intro video explaining:

• Who you are
• Why you're a strong fit
• What excites you about gaming or PC hardware

Email it to View email address on click.appcast.io or share an unlisted YouTube/Instagram link along with your application.

401(k) with employer match

Health, dental, and vision coverage

Aflac loss-of-pay insurance

Standard 5-day work week (Mon–Fri)

Unlimited vacation

Employee discounts

A collaborative, forward-thinking work environment

If you're ready to deliver exceptional customer experiences, work with high-end technology, and help customers build the perfect system from the comfort of home, this role is your next step.

Apply now and build something exceptional with us.