Application Support Specialist

Application Support Specialist

IDEALFORCE has a contract position available immediately for Application Support Specialist to join our customer in Phoenix, Arizona. This is an on-site position. The Application Support Specialist provides technical support to end users for a variety of Arizona Department of Education applications.

Job Description

Responds to specific needs of teachers and administrators and complex customer inquiries via phone and email

Provides one-to-one training to end users regarding systems functionality to audiences with varying levels of computer experience

Answers general "how-to" questions for a variety of ADE applications, such as password support and troubleshooting content issues

Updates and maintains logs of customer support issues within ADE systems and escalates issues that cannot be resolved to the IT team

Performs other duties upon request.

Qualifications

Associates degree or equivalent from a technical school; Bachelor's degree in information technology, education, or related is preferred

Minimum of 1 year technical help-desk work experience required

Basic technical knowledge of databases, networking, web servers, computer hardware and browsers required

Knowledge of the Arizona k-12 school system preferred

Working knowledge of student information systems and project management software preferred

Demonstrated ability to use discretion and make sound decisions

Ability to excel in a collaborative and distributed team environment

Ability to work with a minimal amount of direction while being pro-active in keeping their management informed of project related issues

Ability to work under pressure

Ability to respectfully question ideas and share a point of view with others in support of the business requirements and needs

Proven strong problem-solving skills, troubleshooting, and root cause analysis

Excellent written and verbal communication skills

Strong aspiration to learn new technologies

Proven strong relationship-building and communication skills with team members and business users

Ability to maintain confidentiality

-Windows 7 - Intermediate - 3 yrs exp

-MS Office - Advanced - 3 yrs exp

Additional Information

- "All your information will be kept confidential according to EEO guidelines". - All candidates who are authorized to work in the US are encouraged to apply. - Candidates must clear the background check prior to commencing the assignment.

THIRD PARTY CANDIDATS:

Email your candidate/s resume to pete dot tylor at idealforce.com along with the following details: Rate, Current location and Availability.