Marketing Coordinator

Job Description

Job Description

Job Description

Have strong experience in ticket discrepancy resolution, SAP customer maintenance, and transportation management systems and a proven ability to execute accurate billing corrections, support collections, and deliver consistent month-end close activities.

 

Responsibilities:

• Investigate and resolve residual road and rail ticket discrepancies in partnership with the Energy Billing team, including processing corrections.
• Handle return load memos and support the Collections team with invoice questions, coordinating with the Credit team as needed.
• Maintain and update customer information in SAP and work within TMS to manage transportation-related data.
• Resend invoices and agreements upon request and ensure accurate documentation.
• Manage customer service emails in the shared inbox and partner with sales representatives to address ticket posting issues.
• Perform month-end responsibilities, including closing expired contracts and pulling reports such as the trucked coke report.

 

Required Skills & Qualifications:

• Proficiency with SAP for customer data maintenance and billing support.
• Experience with a Transportation Management System (TMS) for truck logistics or ticket workflows.
• Strong analytical and problem-solving skills for discrepancy resolution and reconciliations.
• Effective written and verbal communication skills with cross-functional partners, including Billing, Collections, Credit, and Sales.
• Experience level: 2+ years in billing operations, transportation, logistics, or related customer operations roles.

 

Preferred Skills:

• Background in energy, commodities, or industrial operations.
• Experience with month-end close processes and operational reporting.

Company Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.