Associate, CDFI Loan Operations

Associate, CDFI Loan Operations Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses, and commercial clients. Our goal is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas, and backgrounds, guided by our shared values, come together to make Capital One a great company—and a great place to work. About Global Enterprise Affairs and the Community Finance Team: Global Enterprise Affairs works with many external and internal stakeholders to envision and create a world of greater socioeconomic opportunity through advocating for an inclusive society, building thriving communities, and creating financial tools that enrich lives. Our teams include Communications, Community Impact and Investment (CI&I), Community Finance, CRA Strategy and Program Management, the Government and Political Affairs Group, Regulatory Relations, and Strategy and Engagement. Through our teams, we have unparalleled access to a diverse group of motivated changemakers similarly focused on the ingredients for a more perfect future. Community Finance builds inclusive, thriving resident-centered communities that catalyze opportunity and promote well-being. The team originates debt and invests in the low income housing tax credit through proprietary and multi-investor fund structures. Role Summary: The Loan and Equity Administration Booking and Servicing Associate reports to the Booking and Closing Team Lead and is responsible for processing monetary and non-monetary transactions related to debt and equity deals on the systems of record, including ACBS and ALS. This role ensures the accuracy of loan and LIHTC equity assets from the closing process through payoff. We are seeking a methodical and detail-oriented professional who is a curious learner, comfortable with fluid feedback, and capable of working autonomously within their scope of duties. The ideal candidate demonstrates professional maturity and the ability to effectively communicate clearly with a range of audiences. Key Responsibilities: Transaction Processing: Execute monetary transactions (loan advances, pay downs, interest payments) and non-monetary updates on loans, ensuring high quality and accuracy even on rush requests. System Management: Utilize ACBS and ALS systems to manage CDFI deals and perform research or adjustments to loan system data based on previous experience and lessons learned. Stakeholder Communication: Communicate effectively with peers, business partners, and the Commercial Loan Platform team regarding transactions, system issues, and exceptions. Reconciliation & Reporting: Work with Commercial and Small Business partners to reconcile totals and monitor daily/monthly activity reports and metrics for the CF portfolio. Accountability & Issue Resolution: Effectively escalate problems/issues and audit requests while proactively seeking solutions that address both internal and external stakeholder needs. Team Contribution: Actively participate in the broader network, volunteering to support the team, helping new associates, and contributing to the development of job aids or team materials. Portfolio Maintenance: Prepare payoff information and clear exceptions as needed to keep overall processes moving on time. Basic Qualifications: High School Diploma, GED or Equivalent Certification At least 1 year of loan closing experience, commercial loan servicing experience, or a combination of the two At least 1 year of experience reviewing loan and legal documentation Preferred Qualifications: Bachelor’s Degree or Military Experience 3+ years of loan closing experience or construction loan experience Proven ability to leverage existing frameworks and tools to self-solve issues before escalating Experience communicating complex work across lines of business internally and with external partners At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Chicago, IL: $66,700 - $76,100 for Process Manager McLean, VA: $73,300 - $83,700 for Process Manager Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at View phone number on click.appcast.io or via email at View email address on click.appcast.io. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to View email address on click.appcast.io Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.