Agent Experience Manager

The Agency is a global, boutique real estate brokerage representing a portfolio of properties across the world’s prime markets and celebrated destinations. The Agency is one of the fastest-growing luxury, boutique brands in the world. Our clients and agents benefit from our international team across in-house creative, public relations and technology. The Agency has closed more than $100 billion in real estate transactions since 2011, comprising over 170+ offices in 17 countries and counting.

The Position:

The Agent Experience Manager (AEM) is an integral part of our Operations team and a key contributor to agent success, culture, and satisfaction. AEMs are responsible for fostering a dynamic and engaging office environment, ensuring agents feel supported and connected to the broader company mission. This role requires someone with strong interpersonal skills, a proactive mindset, and the ability to juggle operational duties while building authentic relationships with agents. This position will provide on-site support for the Beverly Hills and Brentwood office locations.

Essential Job Functions and Responsibilities:

• Agent Support & Relationship Management
  • Serve as the primary point of contact for agent requests and support
  • Proactively address agent concerns and provide timely resolutions
  • Conduct weekly agent check-ins to assess satisfaction and gather feedback for continuous improvement
• Onboarding & Culture Building
  • Welcome and onboard new agents with a focus on integration and retention
  • Act as a brand ambassador to promote The Agency’s values and offerings
  • Build community through regular office engagement and personalized touchpoints
• Events & Meetings
  • Host monthly, market-relevant in-office events to foster community and share valuable insights
  • Coordinate and facilitate weekly or bi-weekly office meetings with curated content and consistent messaging across offices
  • Thoughtfully share company-wide updates and initiatives to keep agents informed and aligned
• Core Services Ambassador
  • Promote and educate agents on ancillary services available through The Agency
  • Encourage adoption and provide support in leveraging these services
  • Track and report utilization metrics to ensure optimal engagement
• Sales Manager Collaboration
  • Partner with Sales Managers to support agent growth and retention
  • Ensure communication channels between departments remain open and effective
  • Help foster an environment where agents feel heard, valued, and empowered
• Office & Operational Duties
  • Ensure the office is organized, welcoming, and fully functional
  • Oversee supply ordering, equipment maintenance, and liaison with building management
  • Maintain local business records and manage real estate association, licensing, and MLS paperwork
  • Support adherence to DRE, RE association, and MLS compliance standards
  • Maintain CRM updates and assist with data/report generation for leadership
• Work Location: Split time across two local offices; 3 days/week in Beverly Hills; 2 days/week in Brentwood.

Required Skills and Experience :

• 3+ years of experience in the real estate industry or client-facing role
• Excellent organizational and time management skills
• Customer-focused with strong written and verbal communication
• Able to manage multiple priorities and maintain ownership of projects
• Experience with CRM systems and MLS preferred
• Positive, proactive, solutions-oriented mindset and a collaborative team player
• Ability to travel between office locations as needed
• In office role Monday through Friday

Benefits & Perks:

• Paid time off
• Professional development budget
• Comprehensive health benefits
• 401(k)
• HSAs FSAs
• Employee Assistance Program (EAP)

Compensation:

Base Salary - $80,0000 -$85,000 USD. Compensation will be determined based on the skills and qualifications of the applicant along with the requirements of the position.

It is the policy of The Agency not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because they are a protected veteran.