IT Infrastructure Support Analyst

Job Description

Job Description

Ideal Candidate Profile: Seeking an IT Infrastructure Support Analyst with 3 5 years of experience in IT infrastructure support, Windows and Red Hat Linux server administration, system monitoring, and troubleshooting. The ideal candidate should have hands-on experience with OS installations, patching, backups, security monitoring, hardware/software support, and maintaining technical documentation while delivering excellent customer service.

Job Duties & Responsibilities
Responsibilities include systems administration engineering and provisioning, operations and support, maintenance and research and development to ensure continual innovation.
Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
Perform regular security monitoring to identify any possible intrusions.
Perform daily backup operations and regular file archival and purge as necessary.
Create, change, and delete user accounts per request.
Provide Tier III/other support per request from various constituencies.
Investigate and troubleshoot issues.
Diagnose and recover from hardware or software failures.
Coordinate and communicate with impacted constituencies. Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities.
Configure / add new services as necessary.
Upgrade and configure system software that supports GIS infrastructure applications or Asset Management applications per project or operational needs.
Maintain operational, configuration, or other procedures.
Perform periodic performance reporting to support capacity planning.
Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.

Required Skills
3-5 years of experience required.
Responds to all levels of support requests from Tier 1 3.
Provides exceptional customer service.
Communicates effectively with teammates and customers of varying levels of technical expertise.
Responds to all break/fix requests associated with end user resources.
Configures and deploys new/replacement Linux(REDHAT) and Windows Operating Systems Servers.
Configures and deploys new/replacement desktop/laptop computer equipment and peripherals.
Maintains uptodate project and architecture documentation.
Maintains uptodate inventory and maintenance records.
Monitors system resources for server/service anomalies.
Resolves connection issues between users and resources.
Maintains detailed change history of changes.
Supports team efforts to improve cybersecurity controls and defenses.
Supports team efforts for threat hunting and mitigation.
Manages time and resource constraints.