Product Support Technician

Catapult Sports provides in-game video and data solutions and is looking for a Product Support Technician to join our Live Services Operations team in Orlando/Maitland. This role is a temporary contract position requiring at least 8 hours a week, primarily on Saturdays, from summer 2026 through January 2027. What You’ll Do Provide technical support assistance to on‑site technicians via phone, email, or live chat. Collaborate with onsite technicians to ensure pre‑game checks are completed within the agreed time frame. Own problems through to resolution to ensure high user satisfaction. Escalate time‑sensitive problems to the next level of support. Record details of all incoming support requests in line with company procedures ensuring accurate information is obtained. Help validate new software features, including getting hands‑on with the technology out in the field. Work collaboratively with other members of the global support team and engineering department. Effectively prioritize the incoming queue. Utilize remote software to access both customer and internal hardware. Submit a post‑game summary report for each assigned game for league officials review. What You’ll Need Experience using Coaching Video solutions such as Thunder, Focus, Vision, and/or MatchTracker is preferred. 1‑2 years of technical support experience is preferred. Willingness to go above and beyond for the customer is required. Associate degree in Computer Science, IT, sports science or equivalent experience in a related field is preferred. Written and verbal communication skills required. Prior troubleshooting experience with PC or Mac based systems. Experience with support ticketing platforms; Zendesk is preferred. Available to work one 8‑hour shift on Saturdays required. Ability to thrive in a dynamic work environment and see tasks through to completion. Great understanding of a range of sports, including the challenges that athletes and coaches face. The base pay for this position is $30 per hour. Your specific base pay within this range will be determined by factors such as your geographic location, relevant experience, and job‑related skills. All offers of employment are subject to Catapult's positive pre‑hire check. To find out more, please contact the Talent Partner for this role. #J-18808-Ljbffr