Customer Service Representative I

Customer Service Representative I

At Niagara, we're looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.

Consider applying here, if you want to:

• Work in an entrepreneurial and dynamic environment with a chance to make an impact.
• Develop lasting relationships with great people.
• Have the opportunity to build a satisfying career.

We offer competitive compensation and benefits packages for our Team Members.

Essential Functions

• Schedule customer delivery appointments and/or customer pickup appointments (50%)
• Opportunity to advocate for the customer by resolving and assist with inquiries and concerns (25%)
• Track customer delivery appointments and/or customer pickup appointments (25%)
• Assigned low volume accounts for management
• Acts as an advocate for the customer with a balanced and objective approach
• Responds to all customer emails/inquiries within 30 minutes and have resolution by EOD or within 24 hours if received after noon
• Ownership of customer satisfaction and drives success through identifying opportunities, problem solving and leading solution development efforts
• Awareness of all SKU's in the customer portfolio and sourcing options for all items
• Researches inventory imbalances using all available resources and is proactive in identifying root causes, corrective actions and solutions
• Completes a weekly customer scorecard and understands how key metrics drive success including order volatility/smoothing, forecast vs demand, dynamic sourcing and customer behavior

• Maintains a compliant Open Order Report
• Utilizes the resources available to develop their analytical, interpersonal and problem solving skills and further their Niagara knowledge
• Establishes productive professional relationships with key personnel across the organization with an emphasis on Production Planning, Sales, and Operations
• Monthly/Quarterly Customer Updates and Presentations
• Responsible for interdepartmental cross training and understanding the supply chain process

• Consistent punctually and attendance is an essential function of the job
• Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.

Qualifications

• Minimum Qualifications:
• 0 Years Experience in Field or similar manufacturing environment
• 0 Years Experience in Position
• 0 Years Experience managing people/projects
• *experience may include a combination of work experience and education
• Preferred Qualifications:
• 2 Years Experience in Field or similar manufacturing environment
• 2 Years Experience working in Position
• 0 Years Experience managing people/projects
• *experience may include a combination of work experience and education

Competencies

This position embodies the values of Niagara's LIFE competency model, focusing on the following key drivers of success:

• Lead Like an Owner
• Makes safety the number one priority
• Keeps alert for safety issues and escalates immediately
• Effectively prioritizes tasks based on department goals
• Shows respect to others and confronts interpersonal issues directly
• Prioritizes resolution of customer issues effectively
• Responds promptly and honors commitments to internal and external customers
• InnovACT
• Makes recommendations to continuously improve policies, methods, procedures, and/or products
• Demonstrates adaptability by reacting appropriately to unexpected changes in situations or circumstances
• Increases performance through greater efficiency
• Find a Way
• Seeks to develop technical knowledge through learning from other experts
• Understands interdepartmental impact of individual decisions and actions
• Seeks solutions rather than placing blame
• Empowered to be Great
• Consistently looks for ways to improve one's self through growth and development opportunities
• Communicates clearly and promptly up, down, and across
• Communicates effectively to manage expectations

Education

• Minimum Required:
• High School Diploma
• Preferred:
• Bachelor's Degree in a related field or equivalent work experience

Typical Compensation Range

Pay Rate Type: Hourly$21.44 - $28.95 / Hourly

Benefits

Our Total Rewards package is thoughtfully designed to support both you and your family:

• Paid Time Off for holidays, sick time, and vacation time
• Paid parental and caregiver leaves
• Medical, including virtual care options
• Dental
• Vision
• 401(k) with company match
• Health Savings Account with company match
• Flexible Spending Accounts
• Expanded mental wellbeing benefits including free counseling sessions for all team members and household family members
• Family Building Benefits including enhanced fertility benefits for IVF and fertility preservation plus adoption, surrogacy, and Doula reimbursements
• Income protection including Life and AD&D, short and long-term disability, critical illness and an accident plan
• Special discount programs including pet plans, pre-paid legal services, identity theft, car rental, airport parking, etc.
• Tuition reimbursement, college savings plan and scholarship opportunities
• And more!

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and any other applicable local and state laws.