Operations Team Leader

Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets.  

We are currently seeking an  Operations Team Leader to join our team. As an Operations Team Lead you’ll be an integral part of our branch frontline leadership team! Candidates must have highly-developed communication skills and demonstrate strong leadership by leading and influencing through positive example. Primary responsibilities include overseeing route drivers and deliveries to homes and businesses, improving productivity, and streamlining branch activities to maximize results and achieve peak performance.  

Reporting Location: Norton, MA  

Schedule: Monday – Friday (Saturdays dependent on business needs) 

Start Time:  Between 6 am - 7 am until workload completed  

Benefits of working for Primo Brands:  

Health Benefits: Medical, prescription, dental, vision, flexible spending account (FSA), dependent care flexible spending account (FSA), health savings account (HSA) 

Retirement/Investing: 401K with a 5% match, Employee Stock Purchase Plan (ESPP) 

Insurance: Employee Life Insurance, short and long-term disability, critical illness, hospital indemnity, accident insurance, spouse/domestic partner/child life insurance, accidental death and dismemberment  

Other great benefits: Employee discounts, save on auto, home, and pet insurance, tuition reimbursement, paid vacation and sick time, 9 paid holidays and 3 paid floating holidays, paid leave for when you have a baby, adopt a child, or become a foster parent, legal services, identity theft protection, employee assistance program (EAP), adoption reimbursement benefit, FEDlogic, commuter benefits

• Support branch leadership on all branch operations and ensure an efficient operation on a day-to-day basis  

• Improve productivity and streamline branch activities to maximize results and achieve peak performance  

• Support the team with decisions and help when needed; communicate and actively participate within the team; problem solve and manage conflict within the team; provide coaching/feedback where appropriate; train new hires; coach/teach upselling techniques  

• Behave in a way that ensures safety for yourself and others by operating vehicles in safe and responsible manner; complete DOT required documentation daily; follow defined safe work practices; take ownership of personal safety, and that of coworkers and the public  

• Support with daily branch closing activities, driver execution reviews, and team meetings as needed  

• Lead the team to achieve and exceed sales targets by coaching team members on effective language and techniques for upselling products  

• Available for route coverage and flexible work hours as needed based on business needs  

• Collaborate with the Operational Leader to develop and implement strategies for improved customer service

• High School Diploma, GED, or equivalent work experience  

• Ability to secure and/or maintain a CDL Class B with airbrake endorsement (for applicable CDL positions) 

• Primo Brands is a certified CDL provider and can assist you with obtaining your Class B CDL where available.  

• Prior experience in a supervisory or leadership role overseeing a team of employees is preferred  

• Experience with Microsoft Word, Excel, Outlook and Power BI is preferred  

• Ability to lift and carry an average of 250+ units per day, each weighing up to 60 lbs., using product handling tools as appropriate, with or without a reasonable accommodation  

• Must be able to meet the physical demands of the role including sitting, standing, walking, lifting, stooping, bending, squatting, pushing and pulling with or without a reasonable accommodation  

• Ability to climb in and out of a commercial vehicle on average 40-55 times per day  

• Ability to work an average 45-hour week or more, including variable start/end times  

• Must have the ability to obtain a DOT medical card for the purpose of working for Primo Brands  

• Must possess a clean driving record, which means: in the last 3 years, that you’ve only had 1 license, no driving-related suspension, revocation or cancellation, no disqualifying offenses, no more than 2 moving violations and no reckless driving incidents and in the last 3 years, no major driving offenses including DUI/DWI, refusal to test, leaving the scene, driving a commercial vehicle without a CDL, or at-fault fatal accident  

• Must be 21 years of age or older (DOT requirement) 

Primo Brands’ established portfolio includes billion-dollar brands Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain® Ozarka®, and Zephyrhills®, purified brands, Primo Brands® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®. Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come.  

Primo Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.  

Candidates must possess strong English language skills to effectively communicate with customers and provide exceptional service. Proficiency in English is essential for understanding customer needs, resolving inquiries, and collaborating with team members.  

Salary Range Disclaimer: The salary range provided for this position is an approximation based on market research, internal compensation data and the candidate’s qualifications and experience. Final salary offers are determined through a comprehensive evaluation of candidate qualifications and may vary depending on factors such as skills, experience, and geographic location of the position. Other components of the compensation package, including benefits and bonuses, will also be considered. We are committed to fair and equitable compensation practices, and we encourage open dialogue about compensation during the interview process.