Sr. Collections Specialist

Who We Are ServiceMac is a new sub‑servicing entity backed by leading practitioners of the mortgage servicing industry. We focus on providing superior technology, products, and services for the mortgage and real estate industries with personalized service and support, continuous innovation and acquisition. Our inclusive, people‑first culture has earned recognition on Fortune 100 Best Companies to Work For® and other best‑place‑to‑work lists. What We Do Perform a variety of collection activities including collection calls, correspondence, negotiating payment plans, and maintaining records of all communication. Provide customer service regarding collections issues, process refunds, review account adjustments, and resolve client discrepancies. Demonstrate excellent judgment and resolve difficult calls. Serve as a subject‑matter expert on a variety of tasks and/or act as a SPOC specialist. How You’ll Contribute Responsible for collection of highly complex/difficult accounts and situations. Provide specialized collection work, gather detailed financial information, and negotiate resolutions. Assist team members with difficult or complex accounts, using technical knowledge of collections, procedural guidelines, and industry knowledge. Prepare weekly and monthly updates and status reports of outstanding delinquencies. Provide financial counseling to discuss and resolve debt situations within established limits. What You’ll Bring High school diploma or equivalent. Some college coursework preferred. Typically 4–7 years of high‑volume commercial collections experience. Knowledge, Skills, and Abilities (KSAs) Excellent verbal and written skills with strong negotiation and active listening skills. Problem‑solving, time‑management, and organizational skills. Excellent customer service skills with the ability to manage conflict and negotiate successful outcomes. Strong attention to detail. Strong knowledge of billing procedures, collections techniques, and accounts receivable. Able to thrive in a fast‑paced collaborative environment and manage multiple priorities. Strong computer skills, including Microsoft Office applications. Strong knowledge of state and federal Fair Debt Collections Laws, US Bankruptcy Code, and bankruptcy procedures and regulations. Able to analyze and interpret complex documents to make sound decisions and recommendations. Experience with mainframe system Oracle or related operating systems. Able to interact and communicate with individuals at all levels of the organization. Working hours will be 11:00 a.m. – 8:00 p.m. EDT. Candidates selected for employment will be required to successfully complete a background check, credit check and drug screening as a condition of employment, where permitted by applicable law. What We Offer We embrace individuality, support it, and thrive on it. Our culture is inclusive for all employees. Greater than just a workplace, we provide a comprehensive benefits package that may include medical, dental, vision, 401(k), PTO/paid sick leave, and an employee stock purchase plan, based on eligibility. #J-18808-Ljbffr First American Financial Company