Dispatcher

Job Description

Job Description

We are looking for a detail-oriented Dispatcher to support daily transportation operations in Virginia. This contract to permanent opportunity is ideal for someone who excels at driver communication, resolves issues quickly, and keeps workflows moving efficiently in a fast-paced environment. The person in this role will serve as a key point of contact for drivers, helping address route questions, payroll-related concerns, and safety matters while maintaining accurate communication records. Success in this position requires strong organizational skills, sound judgment, and confidence using Microsoft Office and dispatch-related systems.

Responsibilities:

• Serve as the primary communication link for a group of approximately 35 to 50 drivers, providing timely updates and operational support throughout the day.

• Respond to driver questions related to route challenges, payroll matters, and safety concerns, ensuring issues are addressed clearly and efficiently.

• Use messaging platforms as the main method of communication while handling phone conversations as needed for urgent or complex situations.

• Document driver interactions, operational updates, and issue resolutions to maintain accurate and accessible records.

• Coordinate with internal operations and logistics teams to help resolve service disruptions and keep daily activities on track.

• Monitor ongoing driver needs and escalate unresolved concerns to the appropriate teams when additional support is required.

• Support dispatch and logistics workflows by maintaining organized information and assisting with day-to-day operational communication.

• Utilize Microsoft Office tools to manage records, track activity, and prepare routine operational updates.

• Previous experience in dispatch, transportation coordination, or a similar operations-focused support role.
• Trucking dispatch experience is strongly preferred.
• Ability to manage communication with a high volume of drivers in a fast-paced environment.
• Strong written communication skills, with the ability to handle most interactions through messaging tools.
• Working knowledge of Microsoft Office applications, including Outlook, Word, and Excel.
• Customer service experience with a detail-oriented and solutions-focused approach.
• Ability to balance multiple priorities, stay organized, and respond effectively to time-sensitive issues.