Desktop Support
Edge Sevices
Excellent communication skills Excellent customer service skills Professional presence and maturity Detail-oriented Ability to work well with other team members Comfortable and adaptable in a fast-paced environment Ability to follow and adhere to standard operating procedures Technical Knowledge/Skills: Ability to diagnose and resolve hardware and software issues for end users Basic networking knowledge (IP, DNS) Basic cybersecurity knowledge (MFA, phishing) Ticketing system experience (ServiceNow) Experience: Experience with troubleshooting Palo Alto Network Global Protect client issues on Windows endpoints Experience with troubleshooting issues on Microsoft Windows 11 operating systems6 Experience with Microsoft M365 productivity software (including, but not limited to: Outlook, OneDrive, and Teams) Nic Desktop/Helpdesk Ticketing system Troubleshooting Microsoft Windows 11 Edge Sevices
Vacancy posted 2 days ago
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