Sales Account Executive

Job Description

Job Description

Sales Account Executive and Administrative Assistant Job Description

Reports to : Clinical Director/Owner

Position Overview:

Provide end to end responsibility for sales and lead to patient conversion. Serve as a subject matter expert for lead generation platforms and training sales associates. Ensure accurate and frequent communication between the medical staff and sales team to ensure alignment on product knowledge, processes, and responsibilities. Provide administrative and payroll support to the management team.

Essential Job Duties:

• Conduct phone consultations with prospective patients generating a high lead to patient conversion ratio
• Schedule patients for doctor’s consultations
• Manage clinic Instagram page, respond to inquiries and book sales calls
• Manage lead generation platforms: set calendar availability for call bookings, nurture leads and ensure all leads are followed up with in a timely manner.
• Distribute and track leads for each clinic location; provide overflow leads to a designated Clinic Lead/Manager for each location for them to follow up with.
• Train sales associates on new platforms, processes and products; review sales team work quality and provide correction as needed.
• Complete monthly reconciliation of new patients for sales tracking purposes
• Write and update product scripts and pricing
• Collaborate with Marketing and Web Development on content
• Assist with timekeeping for the medical staff, ensuring accurate and timely punches; provide a roll up to management each pay period.
• Coordinate travel and events

Schedule:

• Respond to FB/IG inquiries between the hours of 9-5pm
• Conduct phone consultations between 9am-5pm Weekdays and from 9am-2pm on Saturday.
• Clinic owner to handle FB/IG inquires on Sundays and Mondays when clinic is closed and schedule them for when clinic reopens. No sales calls on Sundays.

Essential Skills, Knowledge and Abilities:

• Experience in sales with a track record of high closure rates
• Administrative experience requiring a high attention to detail
• Experience working in Word, Excel, and CRM platforms
• Experience with event planning and booking travel
• Excellent verbal and written communication skills with the ability to influence and build rapport
• Excellent follow through and responsiveness to both internal and external customers
• Ability to explain, train and lead in a clear and concise manner
• Professional demeanor with the ability to maintain composure under pressure