Customer Service Associate

Benefits Employee discounts Free food & snacks Free uniforms Training & development Customer Service Associate — Workout Anytime 24/7 Join one of the fastest-growing fitness franchises in America — Workout Anytime 24/7, recently ranked among Entrepreneur’s Top 500 Franchises for 2024! If you’re friendly, dependable, and passionate about helping others live healthier lives, this is your opportunity to join a team that truly values ATTITUDE, CARE, and EXCELLENCE. As a Customer Service Associate, you’ll be the first impression of our club — delivering great service, assisting members, and supporting daily operations in a fun, positive environment. We Offer Training and mentorship from industry experts Flexible scheduling based on club needs and your availability Continued education and professional development resources Free Workout Anytime membership Workout Anytime attire provided Bonus and incentive programs Team-building events and employee recognition programs Supportive, non-smoking, health-focused environment Opportunities for career advancement into leadership roles such as Assistant Manager, Club Manager, or Certified Personal Trainer through our internal development program Key Responsibilities Greet all members and guests warmly, providing a friendly and professional first impression. Check in members, verify accounts, and assist with membership questions or updates. Engage with guests and prospective members to explain membership options, provide tours, and close new membership sales with professionalism and enthusiasm. Schedule new members for their initial Success Sessions to help launch their fitness journey. Provide information about club services, amenities, and promotions. Process membership enrollments, upgrades, and billing inquiries accurately. Maintain the front desk, lobby, and gym floor to company cleanliness standards. Support sales and marketing efforts, including local outreach and promotional events. Handle phone calls, emails, and in-person inquiries with prompt and professional communication. Monitor club access and follow company safety and security procedures. Assist team members with operations, cleaning, and light maintenance tasks as needed. Uphold all Workout Anytime policies, member privacy, and brand standards. Qualifications Strong communication and customer service skills Positive, energetic ATTITUDE with a passion for helping people Previous experience in hospitality, retail, or fitness preferred Comfortable working with computers, POS systems, and scheduling tools Reliable, punctual, and organized with strong attention to detail Availability to work a flexible schedule including evenings, weekends, and some holidays Physical Requirements Ability to stand or walk for extended periods Light lifting (up to 50 lbs) for occasional cleaning or stocking duties Comfortable working in an active gym environment All positions are designated as non-smoking roles; employees must maintain a tobacco-free and vape-free lifestyle while representing the company Benefits Free gym membership Competitive hourly pay with opportunities for advancement Performance incentives and sales bonuses Workout Anytime branded attire provided On-site training and access to the Workout Anytime career development path Supportive team culture focused on personal growth and EXCELLENCE #J-18808-Ljbffr Workout Anytime Franchising Systems, LLC