Account Manager, Commercial Lines

About Hub In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected—through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep, and one‑of‑a‑kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community. The Opportunity The Account Manager II manages a book of insurance business and provides professional, courteous service to clients, carrier representatives, underwriters, business partners, and HUB colleagues. This role involves managing complex risk and exposures, supporting producers and other staff in obtaining, maintaining, and expanding business, and exercising a high degree of independent discretion, autonomy, and decision‑making. Duties & Responsibilities Work closely with producers and HUB personnel on client service, marketing, and renewal while adhering to HUB’s best practices and procedures. Provide professional, courteous service to clients and partners, achieving account retention that meets or exceeds expectations. Oversee and, when needed, perform the preparation and implementation of transactions, paperwork, and internal processing for assigned accounts; act as backup for other support staff. Acquire understanding of clients’ insurance objectives and critically analyze and compare insurance plans to determine suitability. Coordinate implementation of the client’s strategic plan, including value‑added services such as Pre‑Renewal Strategic Planning, Risk ID Assessments, Contract Reviews, Claims Reviews, Market Analysis, Stewardship Reports, and Deductible Analysis. Act as liaison between clients and carriers to resolve escalated service issues requiring policy interpretation and judgment; negotiate with underwriters and carriers, and troubleshoot claims and billing issues. Identify opportunities for cross‑sell and up‑sell of HUB products and services; document other insurance products purchased through other providers. Possibly be responsible for account rounding and development of new business as appropriate and in accordance with standard practices, policies, and procedures. Manage, organize, and conduct client meetings independently or with the producer. Maintain accurate and organized account files, updating all HUB computer systems and ensuring data accuracy. Prepare reports, proposals, and comparisons for management as required. Stay abreast of changes in the insurance industry and recommend appropriate actions to clients; attend industry continuing education training and courses. Oversee functions performed by less experienced account managers and assistant account managers as needed, and mentor and train other support staff. Provide a high level of support to sales staff in obtaining, maintaining, and expanding business. Perform other duties and projects as assigned. Qualifications High school diploma or GED required. Five or more years of account management experience (brokerage preferred) or equivalent combination of education and experience. Property & Casualty license. Knowledge / Skills / Abilities Excellent oral and written communication skills with internal and external customers. Ability to present information and respond to questions from managers, clients, and the general public. Proficient with Microsoft Office Suite, Outlook, and agency management systems. Critical thinking and problem‑solving skills to identify complex problems, evaluate options, and implement solutions. Desire to learn and grow within the insurance industry. Confidence and demeanor to interact effectively at all organizational levels. Ability to develop and maintain strong client relationships and work with vendors. Customer‑focused service, soliciting feedback and handling difficult situations promptly. Mathematical skills to calculate discounts, commissions, and other figures. Strong prioritization and organizational skills to meet deadlines with optimal accuracy. Teamwork and coaching abilities. Work Conditions And Physical Demands Primarily stationary during most of the workday. Frequent communication with colleagues and clients in person and by telephone. Constant computer use and handling of office machinery. Occasional movement within the office to access file cabinets and equipment. Why Choose Hub Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. HUB invests in the future of our employees by providing continuous opportunities for growth and development. Our entrepreneurial culture empowers our people to make the best decisions for our customers and organization, fostering an environment where insurance professionals expand industry knowledge to better serve valued clients. We are committed to providing competitive and flexible benefits that evolve with your needs. Equal Opportunity HUB International Limited is an equal‑opportunity and affirmative‑action employer that does not discriminate on the basis of race, ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran's status, or any other characteristic protected by local, state, or federal law. The EEO is the Law poster and its supplement is available at . E‑Verify Program. Salary & Compensation The expected salary range for this position is $80,000 – $100,000 depending on geographic location and other factors. HUB International offers comprehensive benefits and total compensation packages including health/dental/vision/life/disability insurance, FSA, HSA, 401(k), paid‑time‑off, bonuses, equity, and commissions for applicable positions. How to Apply Take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. Apply online today! #J-18808-Ljbffr HUB International