Director of Patient Services

Title: Director of Patient Services Location: Rockland County, NY Salary: $150,000-$200,000 depending on experience Benefits: Health (multiple plans) , Dental, Vision, 401k (no match), Sick Time (56 hours), Vacation Time (80 hours), Holidays (15), etc. Work Schedule: 9:00am-5:00pm M-Thurs 9:00am-1:00pm Fri (some flexibility required off hours) Position Type: Direct-Hire/Permanent Overview: Well-established and expanding outpatient/homecare services organization seeks a qualified Director of Patient Services. The ideal candidate is a Registered Nurse with experience leading teams at the intersection of clinical and general business operations oversight. The role reports full-time on-site in Rockland County, NY but will have occasional travel requirements to 6 regional offices. Responsibilities: Assures ongoing compliance with company policy and all federal, state, and local regulatory bodies. Oversees all clinical issues within the agency. Manages all clinical related services rendered to clients and families. Participates in development of agency's objectives, standards of care, policies and processes affecting clinical services. Oversees quality improvement from audits and satisfaction measures. The DPS is responsible to fully own DOH and all audits for all licenses. That means being the front person dealing with the auditor, remaining calm, and being a team player with all necessary departments to obtain documents and ensuring audit success. Reviews policies relevant to client care with the Quality Improvement Committee on a periodic basis. Conducts annual performance reviews. Trains and updates agency staff on all Policies & Procedures, forms and DOH Regulations. Oversees the Clinical Supervisors to ensure all 485’s are developed and corrected in a timely manner. Ensures that all nursing orders and documentation are entered and followed up on, according to DOH regulations. In conjunction with the Quality Assurance department, investigate and resolve incidents and complaints related to patient care. Ensures ongoing Quality Assurance measures by performing audits of documentation, recording and tracking data, conducting quarterly Quality Assurance meetings, and implementing performance improvement measures for areas of non-compliance. Prepares QI reports for Quality Improvement Committee on a quarterly basis. Reviews the HPN daily. Ensures Agency is in compliance with DOH regulations. Ensures all content created in LH CSA specific. Participates in state and local organization meetings, seminars, workshop sand activities relating to the home health profession and health care services Collaborates with vendors on quality measures to ensure vendor satisfaction Be innovative on perfecting nursing coordination, field RN's and internal RN staff Ensures quality execution of PCA training school and orientation. Reviews and collaborate on aide handbook from a clinical lens. Oversees nursing coordination department. Oversees field nurses. Oversees and guides clinical supervisors. Conducts weekly level 10 meetings. Additional tasks as needed Requirements: Licensure: Active Registered Nurse (RN) license, typically in the state of operation (e.g., New York State). Experience: Minimum of 2–3 years of outpatient/homecare services leadership experience Knowledge: Deep understanding of home care regulations, and clinical documentation. Skills: Strong leadership, communication, organizational, and conflict-resolution abilities. Preferences: UAS Certified (for managed long-term care). Bachelor of Science in Nursing (BSN). Experience in LHCSA (Licensed Home Care Services Agency) or CHHA (Certified Home Health Agency) Experienced with Skilled Nursing oversight and compliance in addition to basic Home Health Aids