Order Management Analyst

Description

ORDER MANAGEMENT ANALYST

MOUNTAIN VIEW, CA

EGNYTE YOUR CAREER. SPARK YOUR PASSION.

Egnyte is a place where we spark opportunities for amazing people. We believe that every role has a great impact, and every Egnyter should be respected. When joining Egnyte, you're not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values:

• Invested Relationships
• Fiscal Prudence
• Candid Conversations

ABOUT EGNYTE

Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 22,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit

The Order Management team serves as the vital bridge between a finalized contract and a realized customer relationship. In this role, you will orchestrate the end-to-end order to provision process, ensuring that every agreement is translated into a precise, high-integrity account setup. By harmonizing complex billing requirements with technical provisioning, you safeguard our revenue streams and provide the foundation for long-term customer success. As a cross-functional liaison, you will collaborate with Sales, Operations, Legal, and Finance to resolve nuances in deal structures, directly impacting our ability to recognize revenue and scale with operational excellence.

WHAT YOU'LL DO:


Order Lifecycle & Account Orchestration

• Manage the end-to-end order ecosystem by reviewing quotes, validating purchase orders and contract terms against internal policies to execute high-volume transactions-including orders, credits, and cancellations, with 100% accuracy for downstream billing and revenue recognition.
• Govern the entitlement lifecycle for direct and partner accounts, ensuring customers are deployed on the correct subscription plans, terms and features as dictated by customer contracts.
• Partner with Order Operations leadership to refine internal workflows, cultivating operational excellence required to scale global business growth.

Cross-Functional Collaboration

• Act as the primary POC for order-related discrepancies, driving resolution across Deal Desk, Business Operations, Sales and Technical Teams.
• Support Sales Reps by creating/updating accounts and providing urgent responses to Slack inquiries to maintain deal momentum and customer escalations.
• Participate in ad-hoc projects as needed by manager.
• No travel expectations
• Hybrid, 3 Days in-office

YOUR QUALIFICATIONS:

• 5+ years of relevant Order Management, Sales Operations, Revenue Operations, Deal Desk or Accounting experience preferred
• Bachelor's degree in business, Finance, or a related field preferred.
• Proficiency in Excel (including pivot tables, lookup formulas, and data validation) a plus
• Strong working knowledge of Salesforce; experience with Salesforce Billing is preferred, other ERP systems a plus
• Detail-oriented with strong problem-solving and analytical skills
• Excellent time management and multitasking abilities
• Clear communicator with the ability to work independently and cross-functionally

COMPENSATION:

• Our compensation reflects the cost of labor across multiple U.S. geographic locations, and pay varies based on defined markets. The standard pay range for this position across the U.S. is $30-$40 per hour. Pay varies by work location and may also be dependent on job-related skills, knowledge, and/or experience. During the interview and/or hiring process, your recruiter can share more information about the compensation package specific to the role and job location.

BENEFITS:

• Competitive salaries and comprehensive benefits
• 15 days of Paid Time Off (PTO)
• Paid holidays and sick time
• 401(k) with company match
• Health Savings Account (HSA) with a generous employer contribution and Flexible Spending Account (FSA) options
• Up to 12wks of paid Parental and 10wks Adoption Leave to help you grow your family
• Modern and collaborative offices located in Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland
• Gym, cell phone, and internet reimbursement
• Free well-being apps such as Spring Health for Guardian are offered, as well access to our Employee Assistance Program (EAP)
• Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more
• Your own Egnyte account with lifetime access
• HealthJoy - a benefits navigation app that lets you access your benefits and get answers to your questions all in one place
• One Medical virtual care, providing you with healthcare access across the country

Equal Employment Opportunity
Egnyte, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Egnyte, Inc.'s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.

At Egnyte, we embrace our unique differences and thrive on the individuality of our employees, our products, our customers, our investors, and our communities. Our global Egnyte Employee Communities (EECs) support representation and foster connectedness across our varied workplace. Egnyters are encouraged to bring their whole selves to work and to appreciate the many differences that collectively make Egnyte a higher-performing company and a great place to be.

Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of [email protected]. Egnyte, Inc. will not allow any form of retaliation against employees who raise issues of equal employment opportunity. If employees feel they have been subjected to any such retaliation, they should contact [email protected]. To ensure the workplace is free of artificial barriers, violation of this policy including any improper retaliatory conduct will lead to discipline, up to and including discharge. All employees must cooperate with all investigations conducted pursuant to this policy.

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