Greeter/Patient Experience Coordinator - West Babylon, NY

Greeter/Patient Experience Coordinator

Every Role Matters. Every Interaction Builds Patient Trust & Loyalty. Our practice's Category of One philosophy guides everything we do. It's our commitment to creating an elevated patient experience that's unmatched in dentistrywhere every patient feels genuinely cared for, every interaction builds trust, and every team member plays a meaningful role in delivering exceptional care. For more than 43 years, we've treated our patients like family. That commitment comes to life through our Three Pillars of Service, which guide every team memberregardless of rolein creating the exceptional experience our patients know and trust.

Pillar #1 - Relational Dentistry

The heart of what makes Babylon Dental Care a Category of One practice.

• We treat every patient like family with empathy, kindness, and respect
• We listen first, build trust, and create meaningful relationships with our patients and each other
• We care for the whole personnot just their teeth

Pillar #2 - Clinical Excellence

How we deliver exceptional care.

• We combine clinical expertise with thoughtful treatment planning.
• We help patients achieve healthier smiles and better overall health.
• We believe exceptional outcomes begin with exceptional care.

Pillar #3 - Transactional Care

Where trust and clarity come together.

• We communicate insurance benefits, fees, and payment options with honesty and transparency.
• We help patients understand their financial responsibilities with confidence and compassion.
• We believe financial conversations should feel supportivenot stressful.

As a Greeter/Patient Experience Coordinator, you'll play an important role in that experience at our Great South Bay location in West Babylon, NY. You'll be the first face our patients seesetting the tone for their visit with warmth, organization, and genuine care from the moment they walk through the door.

Why Babylon Dental Care?

Creating a Category of One patient experience starts with creating a Category of One team experience.

We invest in comprehensive training, ongoing development, supportive leadership, and opportunities for career growth.

We Invest in Your Success

From day one, you'll have the training, support, and resources you need to build confidence in your role.

• 15-Day Global Training Program a cross-department training program
• A dedicated Ambassador to guide your onboarding
• Ongoing coaching and professional development
• All Staff Employee off-site training days
• Self-paced training programs to help all staff members be up to date on our offerings

Opportunities to Grow

We believe in promoting from within whenever possible. Many of our Greeters/Patient Experience Coordinators have grown into roles as Patient Coordinators, Billing Coordinators, and Administrators. For team members who consistently demonstrate leadership, accountability, and a commitment to our values, we offer opportunities for growth through our Leadership Pathway Program. Senior leaders provide mentorship, coaching, and real-world guidance to help future leaders build the skills and confidence needed to lead successfully.

A Team That Supports One Another

Our culture is built on collaboration, encouragement, and celebrating each other's success. Through our Category of One Green Apple Moments, we recognize team members who go above and beyond. Just as a green apple stands out in a bushel of red apples, these moments celebrate the people who make an extraordinary impact on our patients and teammates.

What to Expect

Just as we're intentional about creating an exceptional patient experience, we're equally committed to creating an exceptional team member experience. Here's what you can expect from us:

• A collaborative, supportive team that wants you to succeed
• Leaders who are invested in your growth through coaching, ongoing feedback, and teachable moments
• Comprehensive training and the tools you need to build confidence in your role
• A fast-paced environment where your work makes a meaningful difference in patients' lives every day
• A workplace built on accountability, continuous learning, and celebrating each other's successes.

What Success Looks Like

We're looking for someone who:

• Is dependable, punctual, and preparedour patients and teammates count on one another every day
• Demonstrates compassion, professionalism, and a patient-first mindset in every interaction
• Communicates clearly and confidently with patients and teammates
• Thinks critically, solves problems proactively, and seeks solutions that create the best outcomes for our patients and practice
• Stays organized, manages priorities effectively, and follows through on commitments
• Remains calm under pressure and thrives in a fast-paced environment
• Takes initiative, embraces feedback, and is committed to continuous learning
• Brings a positive and collaborative attitude to the team every day
• Embraces new technology, systems, and processes to continually improve the patient experience

One Final Thought

If you've made it this far, we hope something about Babylon Dental Care has sparked your interest. Before you apply, we want to be transparent about one thing: reliability and punctuality are part of our culture. Every role contributes to the patient experience, and our patients and teammates depend on one another every day. If you're someone who shows up prepared on time, takes ownership, and can be counted on by your team, we think you'll thrive at Babylon Dental Care.

Experience Required

• Dental experience is a plus but not requiredcustomer service or hospitality experience is a great foundation for this role
• Experience with Dentrix Ascend or other dental practice management software is helpful, but we'll provide training on our systems

What You'll Do as a Greeter/Patient Experience Coordinator Front Desk & Patient Arrival

• Greet patients warmly and professionally, using their namessetting up the service for success and ease.
• Change patient status within our dental system to notify the team that their patient has arrived.
• Announce to the specific team on the radio that their patient is ready to be brought to the operatory for scheduled treatment.
• Before patients' scheduled appointments, check to make sure all needed paperwork is completed, and follow up with patients if it isn't.
• Scan any patient documents and move them to the patient file, if needed.
• Take a picture of arriving patients and update IDs as needed in the patient file.
• Ensure that any new patient insurance information is shared for a benefits check.
• Prepare the new patient welcome gift, and write and display the patient "welcome" sign.
• Make sure the reception area is neat and looking its best.

Patient Communication & Experience

• Keep abreast of wait times and communicate accordingly with patients in receptionour goal is to honor the patient's time while in service.
• Check emails frequently to stay up to date on communications throughout the day.
• Reach out to patients via our dental software when they may be running late for their scheduled appointment; communicate their ETA to the team.
• Communicate any patient issues with the team to collaborate on a resolution or enhanced service opportunity.
• Comfortably ask happy patients to share feedback in an online review, or refer a friend to the practice.

Team Collaboration & Practice Support

• Work collaboratively with the entire practice to meet or exceed monthly goals so all team members have the opportunity to receive the monthly bonus.
• Mentor new team members when comfortable and able to add value.
• Keep track of new patient numbers and referred-by information on patient paperwork.
• Generate and review reports, when directed.
• Perform all other duties as deemed necessary by the Administration Team and/or COO

Minimal Qualifications: Education: