Union ICT Service Delivery Technician

## Union ICT Service Delivery TechnicianUnion ICT Service Delivery TechnicianJob ID280946Posted16-Jun-2026Service lineGWS SegmentRole typeFull-timeAreas of InterestEngineering/MaintenanceLocation(s)Mesa - Arizona - United States of AmericaAbout the Role:As a CBRE Union ICT Service Delivery Technician, you will provide essential on-site support for ICT andEngineering services within the Data Center environment. This role is crucial for maintaining theoperational integrity and efficiency of critical client environments.What You’ll Do:• Perform installation, relocation, configuration, and decommissioning of IT hardware including servers,storage devices, switches, racks, structured cabling, and related infrastructure, ensuring work meets datacenter industry standards.• Conduct routine monitoring, inspection, and troubleshooting of both IT systems (servers, network gear,connectivity paths) and critical facility systems such as power availability, cooling conditions, and physicalenvironmental metrics to maintain stable operations.• Diagnose and resolve hardware, network, connectivity, and performance issues by performing hands-ontroubleshooting, part replacements, visual inspections, and targeted testing across IT, electrical, andmechanical components.• Assist with mechanical and electrical support tasks, including checking rack power distribution, verifyingcooling airflow, monitoring power/cooling conditions, and reporting anomalies in HVAC, electrical panels,or UPS-backed IT circuits to ensure equipment remains within safe operating thresholds.• Respond to break/fix incidents and service tickets promptly, escalating when necessary, and executestandard recovery activities such as server reboots, hardware swaps, patching/de-patching, and basicpower/cooling troubleshooting.• Support physical infrastructure tasks, including cable routing, labeling, termination, and ensuringstructured cabling and power paths align with best practices for reliability and airflow management.• Maintain accurate documentation and update SOPs, change logs, and asset records, ensuring all IT andfacility-related actions are tracked in accordance with operational and compliance requirements.• Assist with backup procedures, disaster-recovery equipment readiness, and physical security measures,ensuring the protection of critical systems and controlled access to sensitive areas.• Execute preventive, predictive, and corrective maintenance programs in alignment with our mission-critical facilities; ensure maintenance is performed safely, thoroughly, and documented accurately.• Collaborate with both IT and facilities engineering teams, ensuring integrated operations acrosscompute, network, power, and cooling systems—reflecting the converged nature of modern data centertechnician roles.• Escort third-party vendors and engineers, ensuring their adherence to site policies and verifying workquality involving both IT and mechanical/electrical infrastructure.• Ensure safe working conditions by following established procedures, hazard awareness practices, andenvironmental, electrical, and equipment-handling guidelines.• Contribute to continuous improvement by identifying inefficiencies, recommending enhancements to ITand facility workflows, and maintaining a high standard of housekeeping within technical spaces.• Perform other duties as assignedWhat You’ll Need:• High School Diploma, GED, or trade school diploma with 1-2 years of job-related experience. In lieuof a diploma, a combination of experience and education will be considered• Valid driver's license required• Meet the physical requirements of this role including stooping, standing, walking,climbing stairs/ladders, and the ability to lift/carry heavy loads of 50 lbs. or more• Ability to follow basic work routines and standards in the application of workCommunication skills to exchange straight forward information• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.Strong organizational skills with an inquisitive mindse**Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. #J-18808-Ljbffr