Customer Service Representative

We are seeking a Customer Care Representative to support our client’s utility bill management operations. This one‑year contract (W‑2) requires a customer‑focused professional skilled in documenting customer issues and delivering high‑level service. The role involves ensuring accurate account management and a seamless customer experience, reporting to the onsite manager. Location: 3527 N Buffalo St. Orchard Park, NY 14127 OR 5672 Main St. Williamsville, NY 14221 Key Responsibilities Serve as the primary contact for customers, utility providers, vendors, and third‑party suppliers. Address and resolve customer inquiries and concerns, ensuring follow‑up and complete resolution. Manage daily utility‑billing activities, including account setup, maintenance, and closure. Provide support on billing inquiries, disconnection notices, and utility/vendor contract matters. Maintain accurate and up‑to‑date customer records within CRM and billing systems. Monitor account activity and identify discrepancies or issues requiring attention. Analyze recurring customer concerns and recommend process improvements to enhance service delivery. Assist with special projects and contribute to ongoing operational and process‑improvement initiatives. Qualifications Associate degree or equivalent experience, with at least four years in a customer‑facing role. Preferred experience in energy or utilities, not required. Proficiency with Microsoft Office, including advanced Excel for complex spreadsheets, and Word. Benefits Comprehensive Health and Income Protection Benefits 401(k) Savings Plan Paid Vacations for qualifying positions Base salary range: $20.00/hr. to $24.00/hr, dependent upon experience, qualifications, and skills. #J-18808-Ljbffr Westinghouse Electric Company