Triage Medical Assistant

Job Description

Job Description

Alliance OBGYN is seeking a compassionate, organized, and detail-oriented Triage Medical Assistant to support patient care through telephone triage, patient communication, documentation, and coordination with healthcare providers. The ideal candidate can prioritize patient concerns, communicate effectively, and work well in a fast-paced medical environment. Position is part time, with the opportunity to move to full time

Key Responsibilities

• Respond to patient phone calls, voicemails, and electronic portal messages.
• Gather information about patient symptoms, medical history, medications, and concerns.
• Identify urgent patient concerns and communicate them promptly to healthcare providers.
• Provide patient education and guidance according to established office protocols.
• Coordinate appointments, referrals, prescription refill requests, and follow-up care.
• Maintain accurate electronic medical records and ensure patient confidentiality in accordance with HIPAA.
• Communicate effectively with physicians, nurses, and other healthcare team members.
• Assist with administrative tasks and support efficient daily office operations.

Qualifications

• Medical Assistant certification preferred
• Experience processing prior authorizations preferred
• Knowledge of medical terminology and patient care protocols.
• Experience with electronic medical records and telephone triage preferred.
• Excellent communication, organization, and multitasking skills.
• Ability to prioritize patient concerns and work effectively in a team environment.
• Commitment to patient confidentiality and quality patient care.

Benefits

• Competitive pay based on experience
• Health, dental, vision, and life insurance
• 401(k) retirement plan

If you’re looking for a rewarding role in a welcoming OB/GYN practice—with no weekend or holiday hours—Alliance OB/GYN may be the perfect fit for you.