Transportation Supervisor

SUMMARY:This position is responsible for overseeing the daily operations of the Transportation Department, including supervising team members, managing schedules, maintaining inventory, coordinating purchasing, keeping accurate records, and dispatching vehicles. All responsibilities are carried out in compliance with the Tribe’s company standards, policies, and procedures. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.ESSENTIAL DUTIES AND RESPONSIBILITIES:The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Provide outstanding customer service to guests and all other employees by exceeding our mission statement.Lead by example and carry out our Five Star Experience to Guests and all Team Members by embodying our Mission Statement and Service Promise while adhering to department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued.Monitor daily Transportation Department operations, including detailing services and shuttle activities.Directly supervise valet attendants by overseeing daily operations, scheduling, coaching, performance management, and disciplinary actions.Track and analyze shift metrics, including vehicle counts, wait times, and ticket volumes.Maintain a working knowledge of fleet management practices to support vehicle maintenance, compliance, and recordkeeping.Ensure understanding and adherence to DOT regulations related to terminal inspections, driver qualification files, and vehicle inspections.Continuously seek opportunities to improve Transportation Department operations through Team Member coaching, development, and recognition of outstanding performance.Maintain company vehicles to meet service standards and support a Five Star Service experience.Respond professionally to Guest inquiries regarding transportation and valet services.Support transportation dispatch operations as needed.Transport passengers safely and efficiently to their destinations.Utilize knowledge of the local area, GPS, and mapping applications to determine safe and efficient routes.Communicate effectively with Valet Dispatch and seek guidance when handling unusual situations.Conduct pre- and post-shift vehicle inspections to verify vehicles are safe and operating properly.Maintain the cleanliness and presentation of vehicle interiors and exteriors before and after each trip.Assist with audit preparation and respond to grantor inquiries as needed.Oversee maintenance and service scheduling for all Tribal-owned vehicles.Complete pre-trip and post-trip inspections in compliance with U.S. Department of Transportation (DOT) regulations.Provide Guests with accurate information regarding local directions and property amenities at Spotlight 29 Casino and Tortoise Rock Casino.Stay informed on all gaming and non-gaming offerings, events, and promotions at Spotlight 29 Casino and Tortoise Rock Casino.Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.Perform any other duties that may be assigned from time to time.Able to make difficult decision in a fair and honest manner.Strong verbal and written communication skills.Perform any other duties that may be assigned from time to time.SUPERVISORY RESPONSIBILITIES:Supervise directly and indirectly all employees of the Valet Operations department. Adhere to the Tribal organization’s policies, procedures and applicable laws.Responsible for the overall direction, coordination, and evaluation of this unit.Carry out supervisory responsibilities which include but are not limited to: interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.EDUCATION AND EXPERIENCE (MUST BE DOCUMENTED):Bachelor’s degree preferred in Public Administration, Business, Finance, Transportation, or a related field (or equivalent experience).One (1) year of supervisory experience required.Must possess strong knowledge of, or the ability to learn applicable Department of Transportation regulations including DOT mandated drug and alcohol test requirements.Must have and maintain a valid driver’s license with a clean driving record.CERTIFICATION, LICENSES AND ANY ADDITIONAL REQUIREMENTS:Must be 21 years of age or older.Must pass periodic random drug screens.California Commercial Class “C” or “B” Driver’s License with a Passenger endorsement.Clean DMV record and successful completion of DOT pre-employment screening.Must pass a DOT medical exam and provide proof of a valid Medical Examiner’s Certificate.Must be able to pass background suitability investigation.Must have a valid Driver’s License.Must obtain a Tribal Gaming License.Must obtain all other applicable certifications and licenses.Must provide proof of eligibility to work in the United States within 72 hours of employment.PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use upper extremities, including but not limited to, hands and fingers to handle, or feel; reach with hands and arms. They may be occasionally required to climb or balance, stoop, bend, push, pull, twist, kneel, crouch, or crawl. The employee must occasionally lift up to 50 pounds and/or push, pull up to 100 pounds. The employee is occasionally required use repetitive movements to complete tasks. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employee may be occasionally required to work in low light conditions, and may be exposed to loud noise for extended periods.WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Multiple locations.Must be able to work in all extreme weather conditions.Some enterprises are open 24 hours per day, 7 days per week; therefore, you must be flexible to work any and all hours.Must be available for emergency calls 24/7.Must be available to work weekend and holidays.Some enterprises are gaming facilities.Some enterprises are not a smoke-free environment.Surveillance cameras and audio equipment monitor the premises recording activity throughout most of the facilities on 24 hours per day, 7 days per week basis.INDIAN PREFERENCE ACT:The Twenty-Nine Palms Band of Mission Indians has a resolution on file with Human Resources to ensure that Indian Preference will be adhered to in the following order in accordance with IPA:1. Tribal Members2. Other Native Americans3. All other ethnic groupsWork Location: In person #J-18808-Ljbffr TWENTY NINE PALS ENTERPRISES CORPO RATION DBA SPOTLIGHT 29 C