CUSTOMER CONTACT SPECIALIST

Customer Contact Specialist

If you have a background in providing excellent customer service, you enjoy being on the phone assisting healthcare professionals, and have an interest in doing research to provide solutions to complex inquiriesthen we want to hear from YOU! The Division of Medical Quality Assurance, Bureau of Operations, Communication Services Unit (Call Center), is seeking multiple Regulatory Specialist II's to join our dynamic team. Due to the variable nature of calls received from all health professions, this is an excellent opportunity to establish yourself in your vocation/career, while gaining knowledge that will assist in your growth for any future opportunities within the division.

Your specific responsibilities include performing more complex regulatory activities involving health care practitioner inquiries to determine avenues and eligibility for registration, certification or licensure. The incumbent must exercise independent judgment in dealing with potential applicants and licensees in resolving issues, and possess strong problem-solving skills. The candidate selected must have the ability to provide personal guidance to applicants and licensees regarding certification and licensure, discipline and other regulatory functions. The selected incumbent must be able to communicate effectively to both internal and external customers.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.