Data Processing Specialist - Information Technology Consultant I

Data Processing Specialist - Information Technology Consultant I Pay Competitive Employment type Temporary Job Description Req#: 15319 Overview The salary range for this position is $21.24 - $21.50 per hour depending upon qualifications and is non-negotiable. The mission of San Diego State University Global Campus is “to be a world leader in delivering innovative educational experiences to all learners, expanding opportunity and transforming lives. Our programs and technologies are ever-evolving to meet ever-changing needs; our high level of service and support is constant.” SDSU Global Campus serves as a principal University liaison with the greater San Diego community and provides a wide variety of traditional and nontraditional, credit and noncredit educational experiences designed to fit the lifestyle and expectations of working adults and other lifelong learners. In addition, Global Campus provides a range of academic and special programs for individuals and groups at various times, in various locations, and via various modalities, including technology-based programs -- throughout the year. The primary audiences include workforce, military, working adults, and international constituencies. Purpose of the Position Under the supervision of the Director of Facilities and Information Technology and led by the Data Management Specialist, the Data Processing Specialist is responsible for front end management and user support of the college enterprise student information systems. This position will ensure that college programs, courses, and offerings are set up correctly in alignment with the business goals. Work assignments will be of a more complex level requiring standard clerical procedures and practices with a higher degree of data entry in GC databases and SDSU SIMRS, Peoplesoft, Apex knowledge and responsibility, as well as knowledge of student records and transcripts. Responsibilities Position Summary The Data Processing Specialist is a technical support role that is an integral part of the continued stability and growth of GC by delivering accurate time-sensitive data input for the college. The Data Processing Specialist is part of a supportive, service-oriented team that promotes quality customer experiences. This position will also engage in real-time troubleshooting with customers to resolve technical issues utilizing various customer support applications and tools available through the college. The person in this position will dedicate a high percentage of their time to data entry and data hygiene. Key responsibilities (95%) Global Campus SIS (Higher Reach) subject matter expert. Course setup into Global Campus database (Higher Reach) for Spring, Summer, and Fall terms. Monitor receipt of documents related to course setup and room requests. Maintain confidential files related to course setup. Make any necessary corrections and updates to course and program data entry as needed in the Global Campus database (Higher Reach). Coordinate the office workflow, priorities, and deadlines. Work closely with Global Campus programming and marketing departments for coordination of course setup and website/digital catalog/brochure deadlines. Coordinate resolution of GC data entry questions, policies, procedures, and methods. Work closely with Global Campus registration and enrollment services staff to identify and correct section setup errors and inconsistencies that could affect student records and transcripts. Prepare Global Campus term course schedule reports and analyses, as needed. Provide monthly trainings for staff on reporting tools and HiR system functionalities. Work closely with GC Data Management Specialist to enter and update GC courses in SDSU database (SIMSR/Peoplesoft) for Spring, Summer, Fall, and Winter terms. Draft correspondence as needed. Other duties and responsibilities as assigned. Other duties as assigned (5%) Qualifications Minimum Education Bachelor's degree in computer science, information systems, educational technology, communications, or related field or similar certified coursework in applicable field of study. Preferred Qualifications Working knowledge of Jenzabar Higher Reach system, SDSU Qualtrics application. Excellent time management and organizational skills to ensure most effective and timely delivery of service to clients. Good verbal and written communication skills. Advanced working knowledge of Excel. Proficient PC skills with knowledge of various software applications used for troubleshooting, call resolution, and logging. Ability to multi-task and adapt to a fast-paced environment.

ADDITIONAL APPLICANT INFORMATION:

Candidate must reside in California or live in a commutable distance from SDSU at the time of hire. San Diego State University Research Foundation is an EEO/AA/Disability/Vets Employer. A background check (including a criminal records check) and Livescan (if applicable) must be completed satisfactorily and is required for employment. SDSU Research Foundation will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU Research Foundation employee who was conditionally offered the position. About the company San Diego State University is a public research university in San Diego, California. #J-18808-Ljbffr San Diego State University