Nursing Supervisor

The Nursing Supervisor - Day & Community Services serves as the clinical lead for HeartShare's Day Habilitation and Community Services programs, providing oversight of nursing operations, regulatory compliance, medication management, infection prevention, and healthcare coordination. This position supervises nursing staff across multiple locations and partners closely with program leadership, healthcare providers, and interdisciplinary teams to ensure the delivery of high-quality, person-centered services.

The role is responsible for promoting the health, safety, and well-being of individuals with intellectual and developmental disabilities while ensuring compliance with OPWDD, Department of Health, Medicaid, Justice Center, and agency requirements. As a key member of the leadership team, the Nursing Supervisor supports quality improvement initiatives, maintains clinical standards, and helps drive positive health outcomes across all Day & Community Services programs.

Nursing Leadership & Program Oversight

• Provide nursing leadership and clinical oversight across all Day & Community Services programs.
• Supervise, mentor, coach, and support nursing staff through regular supervision meetings, field observations, and performance evaluations.
• Assist with recruitment, onboarding, orientation, training, and retention of nursing personnel.
• Ensure nursing coverage and staffing plans adequately support program operations.
• Develop, implement, and maintain standardized nursing practices, clinical procedures, and healthcare protocols.
• Promote a culture of professionalism, accountability, collaboration, inclusion, and continuous improvement.
• Serve as the primary nursing resource for Program Directors, Assistant Directors, Supervisors, and Direct Support Professionals.
• Collaborate with operational leadership to support participant health, safety, and person-centered service delivery.
• Participate in strategic planning, quality improvement initiatives, and program development efforts.

Clinical Oversight & Healthcare Coordination

• Ensure implementation of physician orders, treatment recommendations, and nursing interventions.
• Review health assessments, nursing evaluations, medication records, and healthcare documentation for accuracy and compliance.
• Monitor participant health needs and coordinate healthcare services, appointments, and follow-up care.
• Support individuals with chronic medical conditions and complex healthcare needs.
• Monitor participant health trends and identify opportunities for preventative healthcare interventions.
• Coordinate communication among physicians, specialists, hospitals, pharmacies, care managers, families, residential providers, and program teams.
• Participate in interdisciplinary meetings, case conferences, and person-centered planning meetings.
• Ensure healthcare supports and safeguards are effectively implemented and monitored.
• Assist programs in addressing participant health concerns, behavioral health needs, and medical emergencies.

Public Health, Infection Prevention & Department of Health Compliance

• Serve as the clinical lead for infection prevention and public health initiatives throughout Day & Community Services.
• Ensure compliance with New York State Department of Health (DOH) regulations, guidance, and reporting requirements.
• Monitor communicable disease trends and coordinate appropriate response measures.
• Ensure timely reporting of communicable diseases, outbreaks, and reportable health events as required by DOH regulations.
• Develop and oversee infection prevention and control protocols.
• Coordinate emergency preparedness efforts related to public health concerns and infectious disease management.
• Educate staff regarding infection prevention, disease transmission, vaccination recommendations, personal protective equipment (PPE), and public health best practices.
• Collaborate with local and state public health agencies when required.
• Monitor compliance with health screenings, immunization documentation, and infection control standards.
• Assist in implementing public health directives and emergency response measures.

AMAP Administration & Medication Management

• Oversee all Approved Medication Assistive Personnel (AMAP) activities within Day & Community Services.
• Ensure compliance with OPWDD medication administration regulations and agency policies.
• Monitor AMAP certification, recertification, competency assessments, and required documentation.
• Coordinate medication administration observations and quality assurance reviews.
• Conduct medication audits and review medication error reports.
• Develop corrective action plans related to medication administration concerns.
• Collaborate with AMAP instructors and training providers to maintain staff competency.
• Monitor medication storage, documentation practices, and medication room compliance.
• Identify and mitigate medication administration risks through proactive oversight and staff education.

Regulatory Compliance & Quality Assurance

• Ensure compliance with all applicable federal, state, local, and agency regulations, including:
• OPWDD Regulations
• New York State Department of Health (DOH)
• Medicaid and Medicaid Waiver Services
• HCBS Settings Rule Requirements
• Justice Center Regulations
• HIPAA
• OSHA
• Infection Prevention and Control Standards
• Public Health Reporting Requirements
• Corporate Compliance Standards
• Agency Policies and Procedures
• Conduct nursing audits, medication audits, healthcare record reviews, and compliance monitoring activities.
• Review documentation to ensure accuracy, completeness, timeliness, and regulatory compliance.
• Participate in internal audits, external reviews, OPWDD surveys, DOH inspections, and regulatory visits.
• Develop, implement, and monitor corrective action plans.
• Ensure programs remain in a constant state of audit and survey readiness.
• Analyze healthcare-related trends and recommend quality improvement initiatives.
• Maintain required records and reports related to nursing services and healthcare compliance.

Health, Safety & Risk Management

• Promote a safe and healthy environment for all individuals receiving services.
• Review health-related incidents, accidents, injuries, illnesses, medication errors, and healthcare concerns.
• Ensure timely incident reporting and follow-up in accordance with agency and regulatory requirements.
• Assist with investigations involving health and safety concerns.
• Identify healthcare-related risks and implement preventative interventions.
• Support emergency preparedness planning and response activities.
• Ensure emergency medical supplies, first aid equipment, and healthcare resources are properly maintained.
• Collaborate with program leadership to reduce risk and improve participant health outcomes.

Training & Workforce Development

• Develop, coordinate, and facilitate health-related training programs for staff.
• Provide education and technical assistance regarding:
• AMAP
• Medication Administration
• Infection Prevention and Control
• Health Observation and Reporting
• Diabetes Awareness
• Seizure Management
• CPR/First Aid
• Emergency Response Procedures
• Wellness Promotion
• Healthcare Safeguards
• Monitor required certifications and training compliance.
• Support onboarding and orientation of new employees.
• Promote professional development and nursing best practices.
• Maintain records of required certifications and training completion.

Interdisciplinary Collaboration

• Partner with Operations Leadership, Program Directors, Human Resources, Compliance, Quality Assurance, and Clinical Services teams.
• Collaborate with physicians, hospitals, pharmacies, clinics, specialists, and healthcare providers.
• Participate in person-centered planning processes and interdisciplinary team meetings.
• Provide nursing expertise and recommendations regarding participant health and safety.
• Foster effective communication among clinical, operational, and administrative stakeholders.
• Support a collaborative approach to participant care and service delivery.

Administrative Responsibilities

• Maintain accurate nursing records, reports, and compliance documentation.
• Prepare reports and summaries for agency leadership as requested.
• Monitor healthcare vendor relationships and service quality.
• Participate in committees, task forces, quality improvement initiatives, and agency projects.
• Ensure confidentiality of participant health information and compliance with HIPAA standards.
• Perform additional duties as assigned to support agency operations and participant needs.

Requirements:

• Bachelor of Science in Nursing (BSN)
• Preferred Education master's degree in nursing, Public Health, Healthcare Administration, Nursing Leadership, or related field
• Current New York State Registered Nurse (RN) License in good standing
• Minimum five (5) years of nursing experience.
• Minimum two (2) years of supervisory or nursing leadership experience.
• Experience supporting individuals with intellectual and developmental disabilities.
• Experience working within OPWDD-funded programs.
• Experience with medication administration systems and AMAP processes.
• Experience with healthcare compliance, quality assurance, and clinical documentation.

Preferred Experience

• Multi-site program oversight.
• Adult Day Habilitation, Community Services, or Employment Services.
• Healthcare operations management.
• Staff training and workforce development.
• Public health, infection prevention, and quality improvement initiatives.

Knowledge, Skills & Abilities

• Strong knowledge of OPWDD regulations, New York State Department of Health requirements, HCBS standards, Medicaid regulations, and Justice Center requirements.
• Knowledge of nursing best practices, infection prevention, communicable disease management, medication administration systems, and healthcare coordination.
• Understanding of public health reporting requirements and health-related regulatory compliance.
• Excellent leadership, coaching, and supervisory skills.
• Strong organizational, analytical, and problem-solving abilities.
• Effective written, verbal, and interpersonal communication skills.
• Ability to manage multiple priorities across multiple program locations.
• Proficiency in electronic health records, documentation systems, and Microsoft Office applications .

Benefits

At HeartShare we offer a comprehensive benefit package based on full-time/part-time status. You can expect:

• Rewarding work in a team environment.
• Paid vacation, sick, personal days, and holidays.
• 403(B) retirement plans with employer contribution.
• Health, dental, vision and life insurance.
• Employee Assistance Program (EAP).
• Flexible spending account (Dependent Care, Medical, Parking, and Transit).
• Employee appreciation programs and events.
• Tuition assistance program.
• Professional development opportunities.
• Wellhub discount
• Verizon Wireless discount.
• BJs membership discount.
• Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more.

HeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to View email address on click.appcast.io.


About Heartshare

Who WE ARE:

For over 150 years, Heartshare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated.

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