Site Manager / Program Manager

IT Site Lead – CASCOM G-6 IT Support Services Location: Fort Lee, VA (On-Site) Clearance: Active Secret (Required) Job Type: Full-Time Overview We are seeking an experienced IT Professional to lead all operations supporting CASCOM G-6 IT Support Services. This role is responsible for end‑to‑end management of enterprise IT, classroom technology, VTC, AV, web services, and logistics support across Army Sustainment University and associated schools. The Site Lead serves as the primary interface with the Government (COR/KO) and ensures mission execution, staffing, performance, and compliance across a high‑tempo, mission‑critical environment. Responsibilities Serve as the point of contact (POC) for all contract operations and Government coordination Provide day-to-day leadership and oversight of all functional areas, including: Client Support / Service Desk Server & Infrastructure Operations MECM / Endpoint Management Digital Training Systems (GCSS-A, Mission Command, LIS) Audio Visual (AV) and VTC operations Web/SharePoint services Logistics and asset management Ensure 100% compliance with PWS requirements, AQLs, and performance standards Manage staffing, scheduling, and workload distribution across all labor categories Oversee service delivery performance, including SLA adherence, ticket resolution, and system uptime Lead problem resolution and escalation management, ensuring rapid response to outages or mission impacts Coordinate with Government stakeholders to prioritize work, implement changes, and support mission requirements Ensure all operations comply with DoD, Army, NETCOM, T2COM, and CASCOM policies Oversee cybersecurity compliance, configuration management, and system accreditation support Manage surge operations, including exercises, training events, and system deployments Develop and deliver reports, metrics, and briefings to Government leadership (e.g., status reports, performance metrics, risk assessments) Maintain quality control processes, ensuring continuous improvement and risk mitigation Support transition planning, onboarding, and knowledge transfer activities Foster a high‑performing team environment, providing mentorship, training, and performance management Required Experience Minimum 8+ years of experience managing IT operations in DoD or enterprise environments Minimum 5+ years of experience in program or project management, preferably supporting federal contracts Minimum 3 years of experience working with Windows Server 2019, Microsoft Exchange, Microsoft Forefront Threat Management Gateway (Forefront TMG), SharePoint, SQL Server 2019, and Active Directory planning and implementation. Experience in DoD architectures and communications initiatives such as tactical networks, commercial satellite communications, LAN, systems administration, configuration management tools and techniques, and setting up and managing software testing labs. Demonstrated experience managing: Multi‑functional IT teams (20–40+ personnel) Enterprise IT services, infrastructure, and end‑user support Training systems or classroom technology environments (preferred) Experience with: NIPRNET/SIPRNET environments ITSM, SLA tracking, and performance metrics Risk management, escalation handling, and operational planning Strong leadership, communication, and organizational skills Experience interfacing with Government CORs, KO representatives, and senior leadership Education / Certifications Bachelor’s degree in Information Technology, Business, Management, or related field (Master’s degree preferred) CompTIA Security+ (Required) Equal Opportunity Statement nFocus Solutions is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. #J-18808-Ljbffr nFocus Solutions