CDAO Advana - Program Manager - Customer Success Operations

Pipeline Clearance Level Must Currently Possess: Top Secret
Required: None Job Family: IT Infrastructure and Operations Job Qualifications:
Communication, Engagement Strategies, Planning, Stakeholder Engagement
Required: Yes Job Description: Join GDIT and be a part of the team of men and
women that solve some of the world's most complex technical challenges. Advana team is seeking a Program Manager - Customer Success Operations to join
Advana is the Chief Digital and Artificial
Intelligence Office’s (CDAO) enterprise-wide, multi-domain data, analytics, and
artificial intelligence (AI) platform that provides all DoW military and
enterprise data, tools, and capabilities. Develops and governs the Advana Customer
Success Operations Plan by capturing all Performance Work Statement requirements
Support Combatant Commands, Joint
Staff elements, Senior Executive Service leaders, and interagency mission
Drafts the initial Customer Success Operations Plan describing each
execution methods that satisfy Advana customer needs. Customer Success Operations Plan review cycle in accordance with government
Stakeholder Management Plan by defining cradle-to-grave engagement workflows,
Builds metrics frameworks and analytic parameters supporting
Customer Relationship Management efforts to monitor stakeholder participation,
outreach effectiveness, service adoption, and customer sentiment. with platform, data, artificial intelligence, cybersecurity, and system
operations teams to synchronize stakeholder engagement activities across
documents recurring outreach cycles, technical demonstrations, messaging themes,
strengthen enterprise alignment, increase customer adoption, and advance Advana
may be considered in lieu of degree 10+ years of experience managing engineering
plans and producing program artifacts PMP preferred TS with SCI eligibility WHAT
Excellent customizable health benefits (Medical, Dental and
Vision) 401K with company match Educational Assistance and eLearning Flexible
Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Work Location: USA DC Washington Additional Work Locations: medical plan options, some with Health Savings Accounts, dental plan options, a
post-tax dollars up to the IRS annual limits and receive a company match. encourage work/life balance, GDIT offers employees full flex work weeks where
personal time, holidays, paid parental, military, bereavement and jury duty
such as short and long-term disability benefits, life, accidental death and
dismemberment, personal accident, critical illness and business travel and
professional services company that delivers consulting, technology and mission
intelligence community. create immediate value and deliver solutions at the edge of innovation. operate across 50 countries worldwide, offering leading capabilities in digital
modernization, AI/ML, Cloud, Cyber and application development. Join our Talent Community to stay up
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