Manager, People and Culture

Manager, People and Culture

As a hands-on HR Generalist, the Manager, People and Culture will execute the daily operations of the HR department. This role acts as the "boots on the ground" for the Memphis and North Little Rock locations, focusing on administrative execution, immediate employee support, and the tactical delivery of HR and culture processes.

Key Responsibilities

• Serve as the first point of contact for daily employee inquiries regarding policies, benefits, and payroll, resolving tickets and questions within 24 hours.
• Maintain the Human Resources Information System (HRIS) by performing daily data entry for new hires, terminations, and status changes.
• Interpret and explain the employee handbook and company policies to staff and supervisors to ensure consistent application on the floor.
• Maintain physical and digital personnel files, ensuring all I-9s, tax forms, and signed policy acknowledgments are audit-ready at all times.
• Generate weekly and monthly HR metrics reports (headcount, turnover, overtime) for local leadership.
• Plan and execute logistics for company internal events, including holiday parties, summer picnics, open enrollment fairs, and quarterly town halls.
• Administer the local employee recognition program (e.g., Employee of the Month, Spot Bonuses), ensuring certificates and rewards are distributed timely.
• Manage internal communications by keeping breakroom bulletin boards, digital displays, and internal newsletters updated with announcements and birthdays.
• Coordinate "Employee Appreciation" initiatives, such as food truck visits, safety luncheons, or wellness challenges.
• Conduct and document "Stay Interviews" and exit interviews to gather actionable data on employee sentiment.
• Lead the local onboarding "culture welcome," introducing new hires to company values and team norms during their first week.
• Act as the on-site logistical support for Marketing team initiatives, such as community open houses or career fairs (e.g., booking rooms, accepting shipments, setting up tables).
• Manage the local inventory of branded swag, apparel, and marketing brochures, placing re-orders with vendors as directed by the Marketing department.
• Assist with the distribution of promotional materials to local staff or visitors as requested.
• Coordinate catering and room setup for client visits or external marketing events hosted at the facility.
• Conduct initial intake and documentation for employee complaints and workplace investigations.
• Sit in on and document disciplinary meetings and termination sessions to ensure protocols are followed.
• Guide supervisors through the mechanics of the performance review process, ensuring reviews are written, signed, and filed on time.
• Assist managers with drafting Performance Improvement Plans (PIPs) and written warnings.
• Monitor attendance tracking and issue disciplinary notices regarding absenteeism and tardiness in accordance with company policy.
• Post open requisitions to the Applicant Tracking System (ATS) and external job boards (Indeed, LinkedIn, local workforce centers).
• Review resumes daily to shortlist candidates and conduct initial phone screens to verify qualifications and availability.
• Handle all interview logistics: scheduling times, booking conference rooms, and printing resume packets for hiring managers.
• Administer pre-employment processes, including initiating background checks, scheduling drug screens, and verifying reference checks.
• Prepare and send offer letters and new hire packets.
• Review and audit timecards on a weekly basis to identify missed punches, unapproved overtime, or error flags before payroll transmission.
• Process bi-weekly payroll changes, including direct deposit updates, tax changes, and garnishments.
• Facilitate new hire benefits enrollment sessions and assist employees with qualifying life event changes in the benefits portal.
• Troubleshoot and resolve payroll discrepancies or paycheck errors for employees immediately.
• Ensure all labor law posters in common areas are current and compliant with federal and state regulations.
• Track and enforce completion of mandatory compliance training (e.g., Harassment Prevention, Safety protocols).
• Assist with the coordination of workers' compensation claims, including filing initial reports and communicating with the carrier and injured employee.

Qualifications

• Experience: A minimum of five (5) years of experience in a generalist-level Human Resources role is required.
• Knowledge: Comprehensive knowledge of federal and state (Tennessee and Arkansas) employment laws and HR best practices.
• Skills:
• Exceptional interpersonal and communication skills (written and verbal).
• Proven ability to manage sensitive and confidential information with discretion.
• Strong analytical, problem-solving, and conflict resolution skills.
• Proficiency with HRIS/payroll systems and Microsoft Office Suite.
• Attributes: Highly organized, self-directed, and able to thrive as an independent contributor managing multiple priorities across different locations.

Why Join McCabe Restoration, an Endurant Company?

This is a unique opportunity to shape the People and Culture function for a growing division while leveraging the support and resources of the Endurant parent company. You'll play a vital role in building a strong, engaged, and high-performing team.