Data Specialist

1. Process, review, and maintain constituent, contribution, and related organizational data within the Salesforce CRM system, ensuring accuracy, completeness, and consistency of records
2. Support daily contribution processing activities through the receipt, sorting, verification, batching, and entry of financial contributions and related donor information, while maintaining data accuracy and compliance with established procedures
3. Perform quality review of entered data, identify discrepancies, and assist with corrective actions to maintain data integrity across multiple contribution sources and processing channels
4. Maintain and update constituent account information by processing returned mail, donor correspondence, and changes to contact or account records to ensure accurate communication and reporting
5. Assist with administrative management of data processing workflows through exception handling and related operational activities
6. Cross Team Collaboration to ensure timely and consistent processing of information and effective data management practices
7. Other duties and projects as assigned by supervisor to support department and ministry needs

• Must possess a vibrant personal relationship with Jesus Christ and agree with the Joni and Friends statement of faith
• Desire to serve in a growing and dynamic Christian service ministry
• 2+ years of experience in data entry, data processing, or CRM/database management
• Bachelor’s degree preferred; equivalent experience (2+ years) in a data-related role acceptable
• Demonstrated proficiency in Salesforce (or similar CRM system) and Microsoft Office Suite, particularly Excel
• Strong attention to detail and accuracy in data entry and recordkeeping
• Ability to consistently handle repetitive tasks with precision and care
• Strong organizational skills and the ability to manage time and priorities effectively
• High level of discretion and professionalism; must maintain strict confidentiality of all constituent and financial information
• Basic experience in reporting or data analysis is a plus (e.g., running standard reports, identifying data trends, etc.)
• Excellent written and verbal communication skills
• A team player with a collaborative spirit, who can also work independently with minimal supervision
• Understanding of Christian ministry and specifically Joni and Friends is desirable

Physical Requirements:

EMPLOYEE MINISTRY ENGAGEMENT:

Joni and Friends is a Christ-centered community. Therefore, we expect every employee at Joni and Friends to excel in their walk with Christ and in their specific employment role in our Christian community. We purposely create a gospel-centered environment and offer leadership and development training to help employees perform their work with integrity and excellence, serving in our Christian community at Joni and Friends to fulfill our religious ministry: to share the gospel and serve people living with disabilities.

All employees do this, regardless of their specific role, by:

• Modeling Joni and Friends’ Christian beliefs and practices to advance our gospel mission during working hours and nonworking hours
• Supporting fellow staff and volunteers at Joni and Friends in following Christ, by praying for each other, sharing Scripture and setting an example of how to live a faithful Christian life
• Engaging in the lives of people living with disabilities with love, dignity, and in a manner that commends and proclaims the gospel.
• Participating or leading in prayer and worship during meetings, events, and outreaches
• Affirming the Joni and Friends Statement of Faith annually and not engaging in any conduct or promoting any religious beliefs inconsistent with such beliefs
• Upholding and advancing Joni and Friends’ Mission and Vision through a focus on our Values.
• Actively attending a church that has a statement of faith that does not contradict Joni and Friends’ Statement of Faith

Joni and Friends seeks to glorify God in the way we conduct ourselves, and in the work we do together as a Christian community. Employment at Joni and Friends is not only a job but a ministry and a calling from God.