General Manager

General Manager

Responsible for the management of day‑to‑day operations of the store, adherence to company policies and procedures, direct supervision of staff, maximizing store profits, and ensuring a high level of customer service and store appearance.

Key Responsibilities

• Maximize store profitability through managing all controllable expenses, optimizing revenue streams, and leading and developing a high performing team.
• Manage guest and associate satisfaction, exceeding brand standards and overseeing store profitability.
• Select, develop, and effectively lead a highly engaged team.
• Cultivate a positive shopping experience for all guests, respond to complaints, solicit feedback, review information, and create plans to meet guest expectations.
• Staff the store appropriately to cover 24/7 business demands and identify hiring needs across the store.
• Allocate resources, delegate work, and manage time through efficient scheduling and labor hour usage.
• Conduct all aspects of management training and ensure associates’ proficiency and safety.
• Create an inclusive store atmosphere, promote respect and collaboration, and encourage mutual understanding.
• Recognize and celebrate store associates.
• Support associate and store management development through talent‑management processes.
• Provide direction and support, assess performance, give feedback and coaching, conduct performance appraisals, and participate in hiring decisions.
• Ensure store conditions meet safety, service, and operational efficiency standards by analyzing opportunities and ensuring policy execution.
• Implement improvement actions, manage safety programs, and ensure compliance.
• Report and document guest and associate incidents within the required timeframe.
• Lead change initiatives, champion programs, and educate associates on the need for change.
• Meet or exceed key performance metric targets and deliver budgeted merchandise gross profit.
• Maintain awareness of financial performance trends to achieve store profitability.
• Monitor shift cash handling and inventory; assist in investigations of shortages/overages.
• Develop financial plans, review reports, and take actions to achieve goals.
• Analyze income statements and use reports to ensure profitability; manage inventory, logistics, and cash procedures.
• Conduct competition surveys and analyze audit results to address issues.
• Build relationships with community partners.
• Perform other duties as assigned.

Qualifications

• Available to work flexible hours including day, night, weekends, and holidays.
• Reliable transportation and a valid driver’s license.
• Leadership experience in a fast‑paced retail, food service, or fuel environment preferred.
• Experience selecting, training, and managing staff.
• Experience with labor allocation, sales building, scheduling, and managing expenses.
• Experience coaching and developing team members through effective leadership skills.
• Physical capability to stand, walk, handle, reach, push buttons, bend, crouch, kneel, squat, stoop repetitively and lift up to 50 lbs.
• High School Diploma or equivalent.

Compensation

Pay range: $45,000.00 – $81,972.00. Base salary is determined based on experience, skills, abilities, and geographic location. The company reserves the right to modify base salary at any time.

Benefits

• Competitive salary and opportunities for growth.
• Medical, dental, vision, and life insurance.
• 401(k) with company match and tuition reimbursement after six months of service.
• Professional development programs and on‑demand learning.

Equal Opportunity Statement

Global PartnersLP is an equal‑opportunity employer. We foster a culture where ideas from all people help us grow and thrive. We embrace diversity and do not discriminate based on race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. If you have a disability and need accommodation to apply, please contact our recruiting department at781‑747‑9675.