Lobby Ambassador

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and find a place where they belong. Whether you have deep experience in commercial real estate, skilled trades or technology, or are looking to apply relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Summary The Lobby Ambassador is responsible for delivering amazing client and guest experiences and ensuring that all customers and visitors are assisted in a warm, professional, and friendly manner. The role delivers exceptional guest experiences through face‑to‑face engagement, proactive communication, and exceptional service. You will ensure a seamless consistent level of service at every touchpoint from employee and guest pre‑arrival to departure. Day‑to‑Day Responsibilities Enthusiastically welcomes guests, anticipates their needs, and assists with arrivals, departures, and office orientations Engages visitors, employees and callers in a way that makes them feel warmly welcomed and assists them in a helpful and timely manner Maintains visible engagement and becomes well known in the workplace, schedules site walks strategically during periods of reduced reception desk coverage to minimize disruption to front Lobby Ambassador operations and assists customers and guests with their needs Effectively pairs services to guests’ needs Serves as a resident expert with contacts in local cuisine, hotels and knowledge about special attractions and upcoming events Builds connections and networks throughout the hospitality industry Connects with clients, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions Maintains familiarity with all services within the facility and works with internal facilities management teams to facilitate a hospitality approach across services Works across teams to proactively communicate and prepare for all arrivals, anticipates and addresses concerns, and ensures operations without incident Demonstrates confidence, professionalism, responsiveness, and exceptional customer service skills Assists with support for meetings, reception, personal support and mail room where applicable Acts as a central point of contact, providing information and wayfinding for the campus, services, and activities Manages building access and security protocols, determining authorized entry Collaborates with catering services to ensure conference rooms are properly prepared with necessary amenities Liaises with building services for site maintenance coordination and check‑ins Provides support for other duties and projects as business needs require Supports mail services where applicable Implements and monitors standards of service to meet and exceed expectations Required Skills and Experience High school diploma or equivalent Ability to travel 20–25% between three Massachusetts locations Ability to work first shift schedule (8:00 AM – 5:00 PM) Strong customer service orientation with hospitality background Physical ability to perform frequent walking between sites and standing for extended periods Excellent organizational and time management skills Desired or Preferred Experience and Technical Skills Minimum 2–3 years previous customer service, hospitality related experience People Person: The best part of serving others is creating experiences for them that go beyond the expected Flexibility and positive attitude in managing shifting daily priorities Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally through the spoken and written word. Fluency in English required Knows how to multi‑task and prioritize while ensuring consistent and elevated guest experiences and accuracy Detail‑oriented with strong organizational skills Proactive self‑starter with creative problem‑solving abilities Working knowledge in a range of information technology tools and platforms Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook) Experience with ticket generation systems Successful candidates will begin in a temporary capacity (90 days) with the potential to transition to a permanent position. This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation: $50,505.00 – $50,505.00 per year. Personalized Benefits that Support Personal Well‑Being and Growth 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay California Residents Only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate. Accepting applications on an ongoing basis until candidate identified. Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy. Jones Lang LaSalle ('JLL') is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page. #J-18808-Ljbffr