Front Desk Administrator

Description

Forward Health is seeking a dependable, organized, and compassionate Front Desk Administrator to join our team. In this role, you’ll help create a welcoming environment for clients, support daily operations, and facilitate communication across departments. The ideal candidate is professional, attentive to detail, proactive, and comfortable managing multiple responsibilities in a fast-paced setting.

Join us in making a meaningful difference in the lives of individuals on their recovery journey!

Requirements

Responsibilities

• Greet and assist clients, visitors, and staff in a professional and welcoming manner.

• Answer incoming phone calls and direct them to the appropriate department.

• Coordinate with Admissions and Clinical teams to ensure smooth client transitions.

• Schedule new client admissions and appointments.

• Monitor facility cameras to support client accountability, safety, and adherence to daily

schedules.

• Assist in coordinating client movement and communicating scheduling needs.

• Maintain organization and efficiency throughout daily front desk operations.

• Handle confidential client information in accordance with HIPAA and facility policies.

Qualifications

• Strong communication and organizational skills.

• Ability to multitask in a fast-paced environment.

• Dependable, punctual, and detail oriented.

• Comfortable working with individuals in substance use disorder treatment.

• Strong interpersonal skills and ability to maintain professional boundaries.

• Basic computer skills and ability to learn scheduling and client management systems.

• Previous experience in healthcare, behavioral health, customer service, or administrative

support preferred.