Technical Account Manager

Job Description

Job Description

Position Overview

We are seeking a highly skilled and customer-focused Technical Account Manager (TAM) to oversee and manage top-tier service accounts, ensuring the successful delivery of Rx Technology IT solutions. the TAM will serve as a strategic advisor and technical liason between our clients and internal teams, driving customer satisfaction, solution adoption and long-term value.

Key Responsibilities

* Serve as the primary technical point of contact for Top Managed Service Accounts

* Build and maintain strong, long-term relationships with key stakeholders within client accounts.

* Understand client business objectives and align Rx Technology IT solutions to meet those goals.

Solution Design & Delivery

* Collaborate with sales, engineering, and service delivery teams to develop tailored IT solutions

* Create and manage Bill of Materials (BoM) and Statements of Work (SoW) for professional services engagements

* Ensure timely and successful delivery of solutions according to customer needs and objectives

Strategic Planning & Reporting

* Provide regular account reviews and performance reports to clints and internal leadership

* Identify opportunities for upselling and cross-selling IT services

* Report directly to the VP of Sales providing insights and updates on account health and growth opportunities

Customer Advocacy

* Act as the voice of the customer within the organization

* Drive resolution of technical issues and ensure customer satisfaction

* Facilitate feedback loops between clients and product/service teams

Qualifications

* Proven experience in technical account management, solution architecture, or IT consulting

* Strong Understanding of enterprise IT infrastructure, cloud services, and managed solutions

* Excellent communication, presentation, and interpersonal skills

* Ability to manage multiple high-profile accounts with professionalism and strategic insight

* Experience with creating BoMs and SoWs for complex IT projects

Preferred Skills

* Familiarity with Rx IT solutions and service delivery models

* Technical certification (e/g/., Cisco, Microsoft, AWS) are advantageous