Senior Technology Analyst

The Judicial Council of California (JCC) is accepting applications for the position of Senior Technology Analyst in the Information Technology (IT) office. The Senior Technology Analyst supports the JCC IT office and ServiceNow platform team. Receiving only general direction, the Senior Technology Analyst will serve as a ServiceNow Platform engineer supporting the execution of the ServiceNow functions across different modules, solutions, and services. The role maintains information documenting the system configuration, administration, and monitoring. The Senior Technology Analyst serves as an operations consultant for business teams, technical users and business stakeholders to analyze and recommend efficient business processes. This position works independently with minimal supervision and will lead business application projects. The Senior Technology Analyst will be working together with the Senior Application Development Analyst and maintain thought leadership with deep subject matter expertise related to ServiceNow ITSM product capabilities including Incident, Problem, Change, Service Request, CMDB, Knowledge, Service Level Agreement/Management, Customer Service Management, Service Portal, and Custom Scoped Applications. The ideal candidate would have ServiceNow Admin experience and related ServiceNow certifications in their main certification path with IT product line. Hybrid Work & Location The Judicial Council offers hybrid work arrangements. The successful candidate will be expected to work in person at the Judicial Council’s San Francisco or Sacramento office at least two days per week, based on their office leader’s direction, and reside in the area surrounding the assigned location. To be eligible for the Hybrid Work Program, a prospective or current employee’s primary residence or remote work location must be in the State of California and within a 150‑mile driving radius of their assigned reporting location. Benefits Health/Dental/Vision benefits program 14 paid holidays per calendar year Choice of Annual Leave or Sick/Vacation Leave 1 personal holiday per year Up to $130 per month reimbursement for qualifying commuting costs CalPERS Retirement Plan 401(k) and 457 deferred compensation plans Employee Assistance Program Basic Life and AD&D Insurance FlexElect Program Pretax Parking Long Term Disability Program (employee paid/optional) Group Legal Plan (employee paid/optional) Equal Employment Opportunity The Judicial Council of California Is an Equal Opportunity Employer. Bachelor’s degree, preferably in computer science, information systems, or a related field, and five (5) years of experience maintaining complex infrastructure with extensive knowledge in assigned area of expertise such as servers, hardware, operating systems and/or network operating systems, network hardware, telecommunications, and security. Possession of a bachelor’s degree in computer science, information systems, or directly related field may be substituted for one of the years of required experience. An additional four (4) years of professional experience as noted above may substitute for the bachelor’s degree. Or, additional directly related experience and/or education may be substituted on a year-for-year basis. OR One (1) year as a Technology Analyst with the Judicial Council of California or one (1) year of experience performing the duties of a class comparable in the level of responsibility to that of a Technology Analyst in a California superior court or California state‑level government entity. Desirable Qualifications ServiceNow Certification and ITIL hands on experiences ServiceNow administrative experience Minimum of 5+ years of ServiceNow architecture, design, implementation, and technical experience in complex environments Basic understanding of scripting for customizations and integrations (JavaScript, AngularJS, HTML, CSS) Proficiency in IT Service Management (ITSM) processes and tools Knowledge of Agile and SDLC principles Experience with REST/SOAP APIs, Web Service Integrations preferred Experience driving continuous improvements of ServiceNow implementation methodology and service offerings based on client feedback Subject Matter Expert (SME) on the delivery of ServiceNow solutions Expertise in collaboration, creation, deployment, and maintenance of technical best practices and standards Ensure technical deliverables are complete, consistent, high quality, on time, and deliver valuable outcomes Upon request, provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem Ability to travel up to 10% annually, driven by customer needs and internal meetings #J-18808-Ljbffr Judicial Branch of California