Customer Care Coordinator

Job Description

Customer Care Coordinator - Warranty & Replacement Parts

Location: Venice, FL (100% onsite)
Schedule: Monday-Friday, 8:00 AM start
Pay Rate: $18-$22/hour

We are seeking a customer-focused Customer Care Coordinator to support builders, remodelers, contractors, and homeowners with warranty inquiries and replacement parts ordering. This role is essential in delivering a high-quality customer experience through timely, accurate, and solution-driven support.

Key Responsibilities

• Serve as the primary point of contact for assigned customer accounts, providing information, processing requests, and following up on both warranty and non-warranty issues
• Respond to inbound customer calls, answer questions accurately, and resolve warranty claims in a timely manner
• Act as a liaison between internal teams (field service, sales, plant management, and engineering) and external customers to ensure efficient issue resolution
• Maintain a flexible, positive, and professional approach when handling complex customer needs and high-demand situations
• Process payment transactions while maintaining strict confidentiality standards
• Expedite special requests to meet customer deadlines and expectations
• Perform general administrative and clerical duties as needed
• Support additional tasks and responsibilities as assigned

Qualifications & Skills

• High school diploma or equivalent required
• 2-3 years of customer service experience preferred
• Strong telephone presence with excellent listening and communication skills
• Ability to manage a multi-line phone system effectively
• Detail-oriented with strong organizational and multitasking abilities
• Proficient in Microsoft Word and Excel

What We Offer

At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals.

We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance.

Health & Wellness

• Three comprehensive medical plan options
• Prescription drug coverage
• Dental insurance
• Vision insurance
• Teladoc virtual healthcare services
• Employee Assistance Program (EAP)
• Annual Wellness Clinic

Financial Protection

• Company-paid Life Insurance
• Voluntary Life Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Supplemental Hospital Indemnity Insurance
• Critical Illness Insurance
• Accident Insurance

Additional Benefits

• Paid Time Off (PTO) and paid holidays
• 401(k) retirement plan with company match
• Tuition Reimbursement Program
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program

MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law.

Work Authorization and Sponsorship Disclosure:

The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.