Service Center Director

Job Description

Job Description

Job Title: Service Center Director

FLSA Status : Full Time - exempt
Reports to: Divisional EDS/SE Director

Schedule: 40 hours weekly
Supervises: Provo Service Extension Center

Rate of Pay : $60,789.57/year

Closing Date: 6/12/2026

Benefits : Standard; Full-Time, Exempt employees are eligible for but not limited to the following:

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit – 20 vacation days per year, accrued at the rate of .0769 hours for each hour worked (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b)plan)

Scope of Position/Essential Functions:

To provide direct services to clients on behalf of The
Salvation Army and to oversee the daily office and client assistance operations. As an employee
of The Salvation Army, a California corporation, the Coordinator reports to and is under the
supervision of the Divisional Emergency Disaster Services (EDS) / Service Extension (SE)
Director.

Center Coordination Functions

• Must maintain a good working knowledge of TSA services and all social services in Provo,
  Utah. The Coordinator must be able to interface with other county/state agencies and
  establish/maintain good working relationships.
• Maintain knowledge of current and future social service trends and assist The Salvation
  Army in the development and improvement of social services programs.
• Establish and work closely with Service Extension Advisory Board. Attend Advisory
  Board meetings and provide current financial and client assistance data to members.
  Recruit new appropriate board members as needed, assuring they have a good
  understanding of whom they are representing and the Mission of The Salvation Army.
  Obtain applications and submit to the EDS/SE Department for background checks and
  approvals.
• Oversee all operations of the Service Center, including daily business functions of the
  office. It is essential that the Coordinator be organized, detail-oriented, and able to multitask, prioritize workload, meet deadlines, and work well under pressure.
• Coordinate and supervise special events throughout the year, such as Back to School,
  Christmas/seasonal assistance, camp programs, and newly identified programs.
• Coordinator must be a self-starter with the ability to work independently without direct
  supervision while following all policies, procedures, and directives from the SE/EDS
  Department at Divisional Headquarters (DHQ) in Denver, CO.
• For open job positions, assist with job postings, interviews, and selection of final
  candidates. Prepare all paperwork as required by Human Resources and submit proposed
  applicants to the Divisional SE/EDS Department for review/approvals.
• Interview, screen, select, and supervise the work of all volunteers, ensuring that all
  volunteers have a good knowledge of The Salvation Army and agree to represent TSA
  appropriately. If community service workers are assigned, oversee their work in
  cooperation with supervising agencies.
• Maintain a good rapport and communication with staff, volunteers, vendors, and the
  public
• Submit accurate monthly reports and statistics to DHQ in a timely manner.
• Submit all invoices, Center monthly bills, etc. to DHQ with appropriate documentation for
  payment in a timely manner.
• Handle all donations as directed by DHQ protocol. Send appropriate donations to
  lockbox/Portfolio and deposit and log all cash gifts as mandated by Finance/Auditors/THQ
  providing required backup.
• Provide input in, monitor, and adhere to the service center’s budget, including grant
  funding.
• Coordinator is to seek additional new funding sources, write and track grants, and attend
  required grant meetings and/or any workshops or local conferences regarding new grant
  information. Provide required reports to DHQ and grantor.
• Ensure that all grant inquiries, applications, administration, and reporting follow divisional
  protocol.
• Represent TSA throughout Utah County at community, business, and social service
  organizations, as the official Salvation Army spokesperson.
• Oversee Christmas/seasonal projects and the annual Red Kettle Campaign providing
  guidance and assistance to volunteers and the committee. Recruit volunteers, service
  organizations, clubs, churches, paid staff, and other members of the community to assist
  with the Kettle Campaign. Ensure accurate and safe kettle pickup, counting of funds, and
  appropriate deposit procedures are adhered to, and budgetary goals are met. Assure that
  all bell ringers understand the appropriate protocol for manning kettles and representing
  TSA. Provide kettle numbers to the EDS/SE Department as directed.
• Represent TSA across Utah County with local media and work with media outlets to obtain
  coverage of TSA events and keep the community abreast of needs, trends, and outcomes
  of services provided. Actively seek new ways to bring The Salvation Amy Service Center
  into public view to enhance awareness and public support.
• Participate in internal committees and conferences as requested by the EDS/SE Director.
• Other duties as assigned by the EDS/SE Director.
  Client Assistance Functions
• Maintain professional standards in providing effective case management with families and
  individuals.
• Manage the day-to-day effective operation of services and case management. As needed,
  provide client assistance – Interview clients and assess needs, make eligibility decisions,
  and document cases/assistance as required.
• Maintain awareness of services provided by other local social service agencies, actively
  seeking resources for clients through those agencies.
• If TSA is unable to meet the need of the client, Coordinator must handle denial with
  compassion and, if possible, make appropriate referrals to other agencies.
• When working with clients, the Coordinator must be compassionate yet able to separate
  personal emotions from the decision-making process and follow TSA guidelines set forth
  by Policy & Procedures and Service Extension Guidelines.
• Maintain proficiency in handling crisis/emergency services for vulnerable populations
  and utilize crisis intervention and conflict resolution skills while maintaining a calm
  demeanor in stressful situations.
• Conduct client interviews, prepare case files, obtain required identification and permission
  to verify, release and share information when deemed appropriate. The coordinator is
  responsible for keeping all client records accurate, current, and secure.
• If assistance is provided, work with vendors to obtain invoices, W9s, and other relevant
  paperwork. Prepare all paperwork/vouchers, including all backup documentation required
  by auditors and submit them to the Divisional Finance Department for payment.
  Education and Work Experience:
• Bachelor’s degree in social work or at least two years in a related field or professional experience in a related human services program.
  Knowledge, Skills, and Abilities Required:
• Strong communication, writing, and budget/accounting skills. Computer proficiency with strong customer service ability and desire.
  Ability to work effectively with other employees, agencies, and the public. Must be able to maintain confidentiality. Bilingual in Spanish Preferred. The position requires the use of a personal vehicle with mileage reimbursement.
  Software-related skills:
• Experience in Microsoft Word, Teams, and Excel required. Working knowledge of integrated database applications and ability to use new software programs or web-based systems with basic training. Must become proficient in the use of The Salvation Army’s social services database system(s).

Driving

This position requires driving:

· A minimum age of 21 (for insurance provision) and possession of a valid in-state driver’s license is required.

· An MVR will be processed every year in accordance with The Salvation Army’s policies.

Physical Requirements:

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis. Ability to grasp, push, pull, and reach overhead. Ability to operate a telephone. Ability to lift up to 25 pounds, Ability to access and produce information from a computer, Ability to understand written information. Qualified individuals must be able to perform the essential duties of the position with or without accommodation.