Automotive Service Advisor

Automotive Service AdvisorArundel Ford has proudly served Southern Maine and surrounding communities with honesty, integrity, and exceptional customer service. As a family-owned dealership, we value our employees and strive to create a positive, team-oriented environment where career growth and work-life balance are encouraged. Our service team plays a vital role in delivering a first-class experience to every customer and we’re looking for a motivated professional to join us.Job Type: Full-timeSchedule: Monday to Friday (some Saturdays as needed)Work Requirements:Work Location: In personAbility to Commute: Arundel, ME (Required)Role SummaryArundel Ford is seeking a friendly and experienced Automotive Service Advisor to join our growing team. This role serves as the bridge between customers and technicians, ensuring that each vehicle receives proper care and that every customer leaves satisfied. The ideal candidate will have strong communication skills, a solid understanding of vehicle maintenance and repair, and the ability to deliver top-tier customer service in a fast-paced environment.ResponsibilitiesGreet customers promptly and professionally in the service laneGather customer and vehicle information to determine service needsClearly communicate vehicle issues and maintenance recommendationsPrepare accurate estimates for labor and partsEstablish realistic follow-up times and update customers regularly on repair statusVerify that completed repairs meet dealership and customer expectationsReview final invoices and explain work performed to customersEnsure a high level of customer satisfaction and retentionMaintain accurate service records and assist with warranty documentationCollaborate with technicians and management to streamline the service processQualificationsPrevious experience as a Service Advisor, Assistant Lane Manager, or Service Consultant preferredFord or dealership experience is a plusStrong communication and customer service skillsKnowledge of vehicle systems, maintenance schedules, and repair processesProven ability to multitask and stay organized in a busy service departmentPositive, energetic personality with a professional attitudeBasic computer proficiency and willingness to learn new systemsHigh school diploma or equivalent requiredValid driver’s license and clean driving recordWhy Join Arundel FordFamily-owned and operated dealership with a reputation for excellenceSupportive, collaborative team that values professional growthOpportunity to work with a leading automotive brand in a modern facilityLong-term career potential with a trusted local employerCompensation & BenefitsMedical coverage 100% paid by the dealership!Competitive PayFlexible Working HoursDental and Vision InsurancePTO & Sick Leave401(k) with Employer MatchEmployee Discounts on Vehicles, Parts, and ServiceProvided UniformsHeated BaysEqual Opportunity Employer StatementArundel Ford is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe that diversity strengthens our workplace and fosters an environment where every employee feels valued and empowered.