Cocktail Server, On Call- CRC

Are you a Customer Service Super Star.... WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD-WINNING TEAM.

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels are created for today's passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.


Status: Non-Exempt
Reports to: Restaurant Manager

The Multi-Venue Cocktail Server is responsible for delivering elevated beverage service across multiple bar environments, including a martini lounge, rooftop bar, and pool service areas. This role requires adaptability, strong product knowledge, and the ability to provide both refined, high-touch service and efficient, high-volume service depending on the venue.


Cocktail Servers must be confident in upselling, knowledgeable in spirits and wine, and capable of creating engaging guest experiences while maintaining speed and accuracy. Success in this role requires strong communication, situational awareness, and the ability to seamlessly adjust service style across different atmospheres and guest expectations.


Key Responsibilities


Guest Experience & Service

• Provide engaging, attentive, and professional beverage service across all venues

• Adapt service style to match the environment-refined and anticipatory in lounge settings, energetic and efficient in rooftop and pool environments

• Build rapport with guests and create memorable, repeatable experiences

• Maintain a polished, confident presence in all service environments

Beverage Knowledge & Execution

• Demonstrate strong knowledge of cocktails, spirits, beer, and wine

• Accurately describe and recommend menu items, including signature cocktails and premium offerings

• Provide basic wine guidance and pairing suggestions when appropriate

• Ensure all beverages are delivered accurately, promptly, and to standard

Sales & Upselling

• Actively practice the art of upselling to enhance the guest experience and increase revenue

• Promote premium spirits, featured cocktails, bottle service, and venue-specific offerings (e.g., beer buckets, large-format drinks)

• Drive check averages through confident and natural recommendations

Operational Awareness

• Work efficiently within multiple service environments, including tight spaces and high-traffic outdoor areas

• Maintain awareness of bar and kitchen flow to ensure timely service

• Manage multiple tables or service zones while maintaining accuracy and organization

• Handle POS transactions accurately and efficiently

Multi-Venue Adaptability

• Provide service across lounge, rooftop, and pool venues based on business needs

• Adjust pace, tone, and approach based on volume and concept

• Support large parties, events, and high-volume service periods

• Navigate indoor and outdoor environments, including exposure to weather conditions

Team Collaboration

• Work closely with bartenders, barbacks, runners, and leadership to ensure seamless service

• Assist with setup, breakdown, and side work across venues

• Maintain a positive, team-oriented, and professional attitude

Qualifications & Requirements

• Previous serving or cocktail service experience required; high-volume or nightlife experience preferred

• Strong knowledge of spirits, cocktails, and wine fundamentals

• Proven ability to upsell and drive revenue through guest engagement

• Excellent communication, multitasking, and organizational skills

• Ability to remain composed and energetic in fast-paced environments

• Flexibility to work days, nights, weekends, holidays, and special events

• Ability to stand and walk for extended periods and carry trays (up to 30 lbs)

Certifications

• Valid TABC Certification (or ability to obtain)

• Valid Food Handler Certification (or ability to obtain)

Work Environment

• Multi-venue operation including martini lounge, rooftop bar, and pool service areas

• Mix of upscale, intimate settings and high-energy, high-volume environments

• Indoor and outdoor service, including exposure to weather conditions

• Schedule variability based on business levels, seasonality, and events