Material Handling Field & Shop Service Supervisor

Job Description

Job Description

Lead Service Operations at LiftOne

LiftOne is a fourth-generation, family-owned, privately held company built on trust, integrity, and a passion for helping customers and employees succeed. We power the movement of critical goods across the country and support our people with competitive pay, benefits, and advancement opportunities.

• Coordinate all service activities across shop and field to keep customers up and running.
• Run a lean cadence: daily performance huddles, Gemba walks, root-cause problem solving, and leader standard work.
• Track safety, quality, delivery, and cost to drive customer satisfaction and profitability.
• Host technician meetings and escalate barriers to the service manager or central support.
• Visit customers and support technicians in the field to validate service quality.

• Set the tone for safety and enforce company policies and best practices.
• Approve timesheets and work orders; keep accurate labor/parts records in our service platform.
• Dispatch and balance work orders; cross-level capacity across technicians.
• Uphold quality standards; ensure vans are inspection-ready and inventory is managed.
• Own the preventative maintenance program to meet completion targets.
• Champion the voice of the technician; remove friction at key service touchpoints.
• Conduct performance appraisals, coaching, and development (promotions, pay changes, discipline, and terminations).
• Assist with staffing plans and support career pathing for technicians.
• Other duties as assigned.

• Bachelor’s degree preferred; 2–4 years of related experience/training or an equivalent mix of education and experience.
• Proven leadership and a history of results.
• Polished communication skills—written, verbal, listening, and presenting.
• Comfort solving practical problems with multiple variables.
• Material handling or service-industry experience preferred.
• Lean/continuous improvement exposure preferred.

Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

• Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Willingness to learn Salesforce, SAP, and ServiceMax

• Regularly: stand, walk, use hands, reach, talk/hear; frequently: sit.
• Frequently move up to 25 pounds.
• Vision needs: close, distance, peripheral, depth perception, and focus adjustment.
• Exposure may include moving mechanical parts/equipment; heights; fumes/airborne particles; outdoor weather; vibration.
• Occasional exposure to wet/humid conditions; toxic/caustic chemicals; extreme cold/heat; risk of electrical shock; and loud noise.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We invest in continual training and development to strengthen your skills and performance. Success here can lead to broader leadership opportunities across our organization.

We are an Equal Opportunity Employer

We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We’re committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.