Global Workforce Screening Associate - Governance & Quality

Global Workforce Screening team is part of Global Security at JPMorgan Chase and is responsible for screening. Workforce Screening conducts background checks on new hires and re‑screening of current employees and contingent workers in partnership with Human Resources and Global Supplier Services. This function protects the firm’s assets, reputation, employees and clients in accordance with firm policy and regulatory standards. Responsibilities Establish and maintain governance frameworks for screening processes. Manage audit activities and oversee compliance obligations with screening vendors. Perform independent quality reviews to ensure processes meet standards, including evaluating end‑to‑end processes, analyzing quality results, identifying root causes and recommending corrective actions and continuous improvement opportunities. Support implementation and management of internal governance frameworks related to risk and compliance, including firm‑wide and departmental policies. Contribute to the development and review of organizational policies and procedures to ensure alignment with legal and regulatory standards. Monitor and analyze regulatory change, partnering with leadership to drive operational change management. Maintain and support operational frameworks, including metrics, service level agreements, technology configurations, user acceptance testing, third‑party oversight, controls and quality testing. Maintain packages and business rules with screening vendors, including off‑cycle updates and annual reviews. Maintain and review records of regional screening components by country on a quarterly basis. Understand and support multiple workstreams across screening operations. Conduct analysis of complex cases, determine next steps and serve as decision maker for hire or engagement eligibility. Participate in execution of quality management for the screening function, adhering to quality control procedures and standards. Mentor production staff on quality control procedures and best practices. Analyze quality data and metrics to identify trends, root causes of quality issues and opportunities for improvement. Identify opportunities to enhance risk processes and contribute to projects and solution development. Possess in‑depth understanding of methods, systems and procedures supporting cross‑functional initiatives. Design and implement zero‑touch data pipelines, including external data feeds. Interact and liaise with internal partners across global locations. Qualifications Work experience in banking or financial services industry. Experience with risk management, compliance, internal audit or controls. Understanding of regulatory environment within banking and knowledge of relevant laws & regulations. Strong analytical and problem‑solving skills to assess risk and develop governance strategies. Leadership and decision‑making abilities to guide governance practices and ensure compliance. Develop relationships with Legal and Compliance partners and third‑party vendors. Strong knowledge of quality control standards. Ability to implement quality control to ensure processes meet established standards & specification. Ensure compliance with standards, regulation, policies and procedures; stay up‑to‑date with all related changes. Understand systems and various screening workflows. Proficiency in Microsoft Office, intermediate Excel skills. Preferred Qualifications Maintain a high degree of confidentiality when handling sensitive information and data. Exhibit strong communication and interpersonal skills to effectively collaborate with stakeholders. Demonstrate attention to detail and organizational skills in managing large data sets and competing priorities. Apply leadership, analytical and problem‑solving skills to drive effective decisions and outcomes. Benefits We offer a competitive total rewards package, including a base salary determined by role, experience, skill set and location. Eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, such as comprehensive health‑care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. Equal Employment Opportunity We are an equal‑opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans. #J-18808-Ljbffr Koitecc Solutions